Loan Origination - Operations Analyst

As a Loan Servicing Specialist Operations Analyst, you will be an essential part of our Loans group, contributing significantly to the seamless functioning and success of our financial services. Your role involves adhering to established QUALITY & QUANTITY SLAs consistently and ensuring 100% compliance with process-related policies, guidelines, and controls. Additionally, you will support the secondary trading desk with trade booking and settlements, liaise with various bank departments and external contacts, follow up on missing notifications, and complete all funding within the SLA on the same day. In this position, you will also serve as the Subject Matter Expert (SME) and the first internal Point of Contact (POC) for process-related queries and clarifications. You will act as the primary escalation point for process-related issues from customers and identify opportunities for process improvements to enhance productivity and efficiency. To qualify for this role, you should hold a bachelor's degree in finance or a related field, or possess equivalent work experience. A minimum of 2 years of experience in the financial services industry with a proven track record of delivery is required. You should have a good understanding of business financial statements, cash flow capacity, and loans across various industries, along with strong research, analytical, and comprehension skills to analyze large data sets. Effective client management, building partnerships, and leadership skills are essential for this role, as you will engage with multiple stakeholders. Utilizing effective time management and prioritization skills will help you achieve business objectives efficiently. Strong interpersonal and analytical skills are necessary for effective communication and independent work on multiple assignments. Preferred qualifications for this position include the ability to build relationships effectively with clients, internal partners, and peers. Recognizing issues that require prompt escalation, developing domain expertise, and exhibiting strong interpersonal and communication skills are also valuable assets. You should be adept at applying analytical thinking and problem-solving skills, understanding the product lifecycle, and thoroughly grasping area product management concepts.,