Loan Operation Manager

The Loan Operations Manager will be responsible for managing the operational lifecycle of Business Loans and Loan Against Property (LAP) products. This includes overseeing documentation, disbursement, servicing, compliance, and closure processes. The role demands strong coordination with internal teams and external stakeholders to ensure timely and accurate loan processing while maintaining regulatory compliance.

Key Responsibilities:

Loan Processing & Disbursement:

• Manage end-to-end operations for Business Loans and LAP, from post-sanction to disbursement.
  
• Ensure accurate verification of KYC, financials, property documents, and other relevant paperwork.
  
• Coordinate with credit, legal, and technical teams for valuation, title checks, and compliance.
  

Documentation & Compliance:

• Review and validate loan documentation including sanction letters, agreements, and property papers.
  
• Ensure compliance with RBI guidelines and internal credit policies.
  
• Maintain proper documentation for audits and regulatory inspections.
  

Customer Service & Support:

• Handle customer queries related to loan servicing, repayment schedules, and foreclosure.
  
• Ensure smooth onboarding and servicing experience for borrowers.
  

Portfolio Monitoring & Risk Management:

• Monitor loan accounts for timely repayments and flag potential delinquencies.
  
• Coordinate with collections and recovery teams for overdue accounts.
  
• Support risk mitigation through operational checks and controls.
  

Reporting & MIS:

• Prepare and present operational reports including disbursement trends, turnaround times, and exception handling.
  
• Track KPIs such as processing time, error rates, and customer satisfaction.
  

Team Leadership & Coordination:

• Lead a team of loan processing officers and executives.
  
• Collaborate with sales, credit, legal, and finance teams to ensure seamless operations.
  

Requirements

Qualifications & Skills:

• Graduate/Postgraduate in Finance, Business Administration, or related field.
  
• 58 years of experience in loan operations, preferably in Business Loans and LAP within NBFCs or banks.
  
• Strong understanding of property documentation, financial analysis, and credit underwriting processes.
  
• Familiarity with loan management systems and digital lending platforms.
  
• Excellent communication, analytical, and leadership skills.
  

Preferred Attributes:

• Experience in managing high-ticket LAP and unsecured business loans.
  
• Exposure to process automation and workflow optimization.
  
• Knowledge of local property laws and valuation practices.