Job
Description
As a Technical Support Executive Level 1 in the Loan Processing department, your role will involve providing first-level technical assistance to ensure the smooth operation of loan-specific software and systems. Your responsibilities will include: - Providing user support and troubleshooting technical issues related to loan software and tools effectively. - Logging all technical queries in the internal ticketing system and escalating unresolved or complex issues to Level 2 support. - Managing user access requests, performing password resets, and assisting with login-related issues. - Installing and configuring loan processing software on workstations in compliance with IT policies. - Responding to technical queries via calls, emails, or in-person promptly and professionally. - Staying informed about updates and best practices related to loan software systems for effective support. Qualifications required for this role include: - Graduation in IT domain (BCA/B.Tech or equivalent). - Strong understanding of IT fundamentals and technical troubleshooting. - Familiarity with loan processing software and environments. Experience: - Minimum 1 year of experience in a technical support role within a loan department or lending process. - Hands-on experience with ticketing systems, basic IT support tools, and password/access management. Key Skills: - Technical troubleshooting - Knowledge of loan software systems - Help desk and user support - Ticketing and issue tracking - Strong communication and interpersonal skills - Basic networking and system installation knowledge In addition to the job details, the company offers health insurance, Provident Fund, day shift schedule, performance bonus, and yearly bonus. The preferred language for communication is English, and the work location is in-person. For further information, you can contact the employer at +91-8368356119. As a Technical Support Executive Level 1 in the Loan Processing department, your role will involve providing first-level technical assistance to ensure the smooth operation of loan-specific software and systems. Your responsibilities will include: - Providing user support and troubleshooting technical issues related to loan software and tools effectively. - Logging all technical queries in the internal ticketing system and escalating unresolved or complex issues to Level 2 support. - Managing user access requests, performing password resets, and assisting with login-related issues. - Installing and configuring loan processing software on workstations in compliance with IT policies. - Responding to technical queries via calls, emails, or in-person promptly and professionally. - Staying informed about updates and best practices related to loan software systems for effective support. Qualifications required for this role include: - Graduation in IT domain (BCA/B.Tech or equivalent). - Strong understanding of IT fundamentals and technical troubleshooting. - Familiarity with loan processing software and environments. Experience: - Minimum 1 year of experience in a technical support role within a loan department or lending process. - Hands-on experience with ticketing systems, basic IT support tools, and password/access management. Key Skills: - Technical troubleshooting - Knowledge of loan software systems - Help desk and user support - Ticketing and issue tracking - Strong communication and interpersonal skills - Basic networking and system installation knowledge In addition to the job details, the company offers health insurance, Provident Fund, day shift schedule, performance bonus, and yearly bonus. The preferred language for communication is English, and the work location is in-person. For further information, you can contact the employer at +91-8368356119.
