Live Solutions Specialist

Role Overview: You will be joining Cvent as a Solutions Specialist to actively oversee the configuration of Jifflenow. As a product specialist, you will play a crucial role in the dynamic Client Services department by providing top-notch customer service. This position presents an excellent opportunity to advance your career in a company that is revolutionizing the industry with cutting-edge technology. Key Responsibilities: - Onboard new Jifflenow clients by conducting training sessions, setting up their accounts, and understanding their requirements - Utilize in-depth product knowledge to assist customers effectively during scheduled phone calls - Collaborate with team members to address customer needs and provide recommendations - Collect customer feedback for future product enhancements and coordinate with the technology team on requirements - Assist the content team in creating and improving knowledge base articles, learning paths, and customer-facing documentation - Mentor newer Solution Specialist team members during their training period - Work closely with the sales team to introduce clients to new features and opportunities Qualifications Required: - 2 to 5 years of relevant experience - Bachelor's degree with strong academic achievements preferred - Proficient in working with technical products, platforms, and tools to configure solutions - Strong business acumen, ethical standards, and integrity - Customer success driven mindset with a focus on delivering exceptional service - Excellent communication skills (both verbal and written) to excel in a fast-paced and enjoyable work environment - Proactive approach to staying informed about industry trends and best practices - Articulate, organized, detail-oriented, and capable of multitasking in a dynamic setting - Strong interpersonal skills to establish long-lasting relationships with customers and internal stakeholders (Note: Additional Company Details section omitted as it does not contain any relevant job description information.),