Lipi Data Systems - IT Manager - SLA/Ticketing System

Description

IT Facility Manager Requirement

Experience :

Core Responsibilities

• Facility Maintenance & Operations: Manage the upkeep of IT infrastructure including servers, data centers, and network systems.
• Infrastructure Oversight: Monitor and maintain hardware, software, and networking components.
• This includes ensuring uptime, managing backups, and overseeing disaster recovery protocols.
• Generate SLA reports.
• Security & Compliance: Implement physical and digital security measures.
• Ensure compliance with industry standards and regulations such as ISO, HIPAA, or GDPR depending on the organization.
• Vendor & Asset Management: Coordinate with external vendors/OEMs for equipment, services, and maintenance.
• Track IT assets and manage lifecycle from procurement to disposal.
• Reviewing draft agreements & recommending changes to mitigate the financial & other exposures.
• Budgeting & Strategic Planning: Develop and manage budgets for facility upgrades, maintenance, and IT projects.
• Reviewing SOW & preparing commercial proposals for new opportunities.
• Plan for future growth and technology needs.
• Team Leadership: Supervise technical staff, including IT support and facility technicians.
• Provide training and ensure alignment with organizational goals.
  

Skills & Qualifications

• Technical Expertise: Strong understanding of IT systems, data center operations, and facility engineering.
• Project Management: Ability to lead cross-functional projects involving IT and facilities.
• Problem Solving: Quick decision-making in high-pressure environments, especially during outages or emergencies.
• Communication: Clear reporting to stakeholders and coordination with multiple departments.
  

Academic Requirements

• Education: Bachelors degree in information technology, Facilities Management, Engineering, or related field.
• Certifications (optional): PMP, ITIL, BICSI, or Certified Facility Manager (CFM).