Linux L3 Engineer

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in todays complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

HPE Operations

What you’ll do:

As a part of Linux Team support deliverables, the engineer is required to possess strong knowledge of

Linux products and technologies and provide advanced level technical support to global HPE

customers. Apply advanced technical knowledge to operate one or more technology areas (e.g. Linux server

administration, technical security management, Database management and performance

management) for customers that are critical or high-risk. Integrate technical knowledge and business

understanding to create superior solutions for customers and HPE. Have a strong customer focus and

sensitivity in dealing with diverse cultures and ability to learn and adapt quickly.

Key Responsibilities:

•             Resolve customer’s issues via the telephone, email or remote sessions.
• Regular follow ups with customers with recommendations, updates, and action plans.
• Identify and escalate issues in a timely manner to vendor according to Standard Operating

Procedures.

• Collaborate with other OEMS in diagnosing and isolating the cause of complex issues.
• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Performs within the Productivity Measure of the team (scorecard)
• Incident Management: Resolve single and cross technology incidents independently.
• Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, may lead or participate in Change Advisory Board.
•             Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyse patches for compatibility with each customer or internal infrastructure environment.
• Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
• Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
• Project / Account Management: Participate and propose in internal projects across technology customers, including Knowledge Transfer (KT) and Transition. Create Standard

Operating Procedure (SOP)

• Reproducing issues in-house and responding back in a timely manner.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community

forums and other internal tools, to provide the most effective solutions to customer issues.

• Customer Relationship Management: Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer.
• Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area.

Technical Skills:

• Strong Knowledge in installing, configuring, troubleshooting and Administration of all flavours of

Linux. (Level 3)

• Troubleshooting networking issues in Linux environment.
• Strong understanding and hands on of Cluster Services in Redhat /SUSE and SGeLX
• Actively participate in Disaster Recovery planning and conducting DR tests.
• Responsible for Standard Operating procedures issuance to incident management team.
• Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for

necessary planned changes

• Linux Vulnerability assessment and Mitigation
• Intermediate knowledge on shell script for automating the routine tasks
• Knowledge on Patch deployment solutions – Redhat Satellite, SUSE Manager
• Working knowledge on Redhat, CentOS, SUSE Linux, AIX, and HP-UX
• Experience in virtualization technologies like Vmware, RHVM , SUSE KVM

Non-Technical Skills:

• Excellent written and verbal communication skills Commitment to deliver high quality product and

solution support.

• Must achieve excellent customer satisfaction
• Take ownership and work with high productivity and efficiency.
• Support other team members and seek their advice to make decisions on complex issues.
• Deliver trainings when required.

Eligibility & Qualification:

• Bachelor’s degree in Engineering (or Equivalent).
• Experience: 15 years of total experience in IT and 8+ years of relevant experience in Enterprise Linux technical support environment
• Relevant certification on the latest track like RHCSA / RHCE , Ansible , Jenkins , Open stack ( Redhat / Ubantu ) . SUSE High Availability
• ITIL certification is an added advantage
• Flexible to work in 24X7 support environment and shared services

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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