Lifestyle Manager - Concierge

We specialize in personalized lifestyle management, offering services such as:

? Personal Concierge Tailored luxury experiences

? Travel & Hospitality Exclusive travel planning

? Brand & Corporate Services VIP event management and partnerships

The Dedicated Lifestyle Manager will be responsible for delivering & maintaining exceptionalservice

levels by Meeting with their Dedicated Members at the initial introduction to service & intro to t h e

Managerstage, and at any other stage throughout the membership as requested by the Member with

a view to really getting to know the member;

Job Functions

? Selecting the appropriate form of member communication based on effectiveness,swift

resolution, & members preference.

? Good knowledge of worldwide travel destinations & luxury products/services, given that our

members are based around the globe& request info regarding predominantly travel, leisure &

services worldwide.

? Keeping members updated regularly, setting deadlinesfor updates & meeting them or providing

new update deadlines in advance of the current one expiring

? Following up with members post-request & obtaining feedback and communicating to relevant

parties (Line Manager, Bus Dev, Supplier directly);

? Offering customized, personalized, tailored suggestions when fulfilling requests, by their

Dedicated Members known preferences & likings exhibiting good member relationships &

genuine care for their welfare

? Creating and maintaining appropriate member profile groupings by interest, likes & dislikes; to

provide a data mine of relevant and up-to-date information

Required Qualifications

? Work background in any of the following sectors/areas, Customer Service Management, Guest

Relations, Lifestyle and or Account Management, Hospitality, luxury travel & leisure.

? Possess a minimum of 4 7 years of Concierge experience

? In-depth understanding of requirements involved in the lifestyle management of affluent, high

net worthies.