Lifestyle Manager - Concierge

Role Overview: As a Dedicated Lifestyle Manager/Elite Lifestyle Manager, you will be responsible for delivering and maintaining exceptional service levels by meeting with Dedicated Members at various stages throughout their membership. Your primary focus will be to build strong relationships with members and provide personalized lifestyle management services tailored to their preferences. Key Responsibilities: - Selecting the appropriate form of member communication based on effectiveness, swift resolution, and member's preference. - Demonstrating good knowledge of worldwide travel destinations and luxury products/services to cater to members' requests. - Keeping members updated regularly, setting deadlines for updates, and ensuring timely communication. - Following up with members post-request, obtaining feedback, and communicating relevant information to the team. - Offering customized, personalized suggestions based on members' preferences, exhibiting genuine care for their welfare. - Creating and maintaining member profile groupings by interest, likes, and dislikes to provide relevant and up-to-date information. Qualifications Required: - Work background in Customer Service Management, Guest Relations, Lifestyle or Account Management, Hospitality, luxury travel, and leisure. - Minimum of 4-7 years of Concierge experience. - In-depth understanding of the requirements involved in lifestyle management for affluent, high-net-worth individuals. Role Overview: As a Dedicated Lifestyle Manager/Elite Lifestyle Manager, you will be responsible for delivering and maintaining exceptional service levels by meeting with Dedicated Members at various stages throughout their membership. Your primary focus will be to build strong relationships with members and provide personalized lifestyle management services tailored to their preferences. Key Responsibilities: - Selecting the appropriate form of member communication based on effectiveness, swift resolution, and member's preference. - Demonstrating good knowledge of worldwide travel destinations and luxury products/services to cater to members' requests. - Keeping members updated regularly, setting deadlines for updates, and ensuring timely communication. - Following up with members post-request, obtaining feedback, and communicating relevant information to the team. - Offering customized, personalized suggestions based on members' preferences, exhibiting genuine care for their welfare. - Creating and maintaining member profile groupings by interest, likes, and dislikes to provide relevant and up-to-date information. Qualifications Required: - Work background in Customer Service Management, Guest Relations, Lifestyle or Account Management, Hospitality, luxury travel, and leisure. - Minimum of 4-7 years of Concierge experience. - In-depth understanding of the requirements involved in lifestyle management for affluent, high-net-worth individuals.