Life Science Customer & Commercial Strategy-Consultant

Job Description

ROLE: Consultant, Customer & Commercial Strategy LOCATION: Bengaluru, Gurgaon, Mumbai, Hyderabad BUSINESS: Customer ENTITY: USI (India Offices of the U.S) ABOUT THE TEAM (CS&D): The Customer Strategy and Design (CS&D) offering, part of the Customer portfolio, helps companies tackle a wide range of top management challenges, including new growth opportunities, customer engagement and service strategies, channel strategies, pricing strategies, and marketing and sales efficiencies. Leveraging extensive industry relationships and insights, we help clients optimize resources and maximize value across the entire customer journey, spanning various channels, segments, and experiences. Through testing and learning, we identify the most valuable path, whether launching a new business, pricing a service, targeting a different customer group, or exploring a new channel. We assist clients in defining their future customer operating model, encompassing roles, processes, structures, and technology platforms, all aimed at generating business value. ABOUT Customer: The Customer offering portfolio integrates our most differentiated, globally recognized businesses. It focuses on owning the commercial agenda through growth strategy, enhanced user experiences, and engagement through the entire customer lifecycle. JOB DESCRIPTION: We are seeking a dynamic and results-driven Consultant or Senior Consultant to join our Life Sciences (Pharma and Medtech) practice within the Customer and Commercial Strategy (CCS) team, part of the CSD offering. The Life Sciences CCS team focuses on Customer Growth Strategy, Commercial Operating Model Design, Drug/Device Launch Planning and Execution, and Digital Strategy. The ideal candidate will possess a strong analytical mindset, exceptional problem-solving skills, and a passion for driving strategic initiatives that enhance customer experiences and commercial outcomes. KEY RESPONSIBILITIES: 1. Collaborate with clients in the life sciences industry to understand their business challenges, objectives, and strategic goals. 2. Utilize data-driven approaches to conduct robust analyses, such as customer segmentation and revenue leakage analysis, to identify and prioritize opportunities for growth and improvement. 3. Conduct comprehensive market research, competitive analysis, and customer insights to inform customer journey design, identify pain points, and recommend ideal future-state customer engagement strategies. 4. Develop future-state operating models, change management plans, and implementation roadmaps for effective execution of the recommended strategies. 5. Define key performance indicators (KPIs) and metrics to evaluate the effectiveness of implemented strategies. Provide ongoing monitoring and reporting to track progress and impact. 6. Lead and manage project teams to deliver high-quality consulting services within specified timelines. Ensure effective communication and coordination among team members and stakeholders. 7. Develop and maintain strong client relationships to ensure successful project delivery. 8. Stay abreast of industry trends, emerging technologies, and best practices in customer and commercial strategy within the life sciences sector. Contribute to the development of thought leadership content and participate in industry forums and events. REQUIRED EXPERIENCE AND SKILLS Deloitte is seeking an experienced practitioner with deep expertise in customer and/or commercial strategy, derived from strong industry or consulting experience. Professional Experience : Strategy consulting experience from consulting firms, Big 4 firms, or experience in Commercial Strategy/Operations for US-based Biopharma or MedTech firms, or their captives in India. Industry Knowledge : Understanding of the commercial value chain for predominantly US Life Sciences companies (Pharma and/or Medtech) Data Expertise : Familiarity and experience working with Life Sciences datasets like IQVIA LAAD, Komodo Claims, and other data repositories like Evaluate Pharma and DRG can be valuable Core Consulting Skills : Ability to manage the pace and delivery of projects, including coordination with key stakeholders, reporting key findings, and contributing to the broader business unit through business development, knowledge sharing, and other activities. REQUIRED QUALIFICATIONS: MBA from a premier school in India or abroad 2 - 3 years relevant work experience for Consultants ABOUT DELOITTE: Deloitte” is the brand under which independent firms throughout the world collaborate to provide services in a geographic area. These firms are members of Deloitte Touch Tohmatsu Limited DTTL, a UK private company limited by guarantee. With 415,000+ people in over 150 countries, Deloitte member firms serve more than 80 percent of the world's largest companies as well as large national enterprises, public institutions, and successful fast-growing companies. Deloitte in U.S. In the United States, the subsidiaries of Deloitte LLP provide the following services: Audit & Assurance Consulting Financial Advisory Risk Advisory Tax Deloitte Support Services India Pvt. 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And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. Deloitte University (DU): The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the DU in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India BENEFITS: At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. 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Learn more about Deloitte’s impact on the world RECRUITING TIPS: From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. OUR PEOPLE & CULTURE: Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture. OUR PURPOSE: Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact. PROFESSIONAL DEVELOPMENT: From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.