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8 - 13 years
30 - 40 Lacs
Mumbai, Lower Parel
Work from Office
THE ROLE We are seeking a highly skilled and experienced Manager with expertise in the LexisNexis Interaction CRM system. As the Manager CRM, you will be responsible for overseeing the implementation, maintenance, and optimization of our CRM system to drive customer relationship management initiatives. Your role will involve collaborating with cross-functional teams, managing data integrity, and leveraging CRM analytics to enhance customer engagement and drive business growth. JOB RESPONSIBILITIES The incumbent will primarily be in charge of: CRM Strategy Development: o Develop and execute a robust CRM strategy aligned with the firm's objectives to enhance client relationships and service delivery. o Champion usage of CRM among Partners, Counsels and Executive Assistants. o Liaise with Business Development team and Legal Leadership to understand and respond to their special cases on CRM Data Management and Analysis: o Oversee data collection, management, and analysis to ensure accurate client records and segmentation. o Utilize data insights to inform marketing campaigns, focused new client acquisition, improve client services, and identify opportunities for growth. o Govern data quality of the CRM, in partnership with Contact Management and Accounting. Client Engagement: o Design and implement targeted client engagement programs to foster long-term relationships and increase client satisfaction. o Manage client feedback initiatives to assess service quality and implement changes based on client insights. Collaboration and Training: o Collaborate with various departments (e.g., marketing, business development, conflict management / risk, revenue management and billing) to integrate CRM tools into daily operations. o Train Legal Leaders, Business Development team and EAs on CRM systems Technology Management: o Stay current on CRM technology trends and recommend enhancements to improve system capabilities. o Explore and deploy use cases of adjacent technology such as ONA and Reputation Management. Reporting and Metrics: o Track and report on CRM performance metrics, providing actionable insights to leadership for strategic decision-making.at Practice, Client, Initiative and Opportunity Level o Deploy FP&A* skills to drive Budgeting and Tracking on Sales. o Track and model origination credits aggregated to Partner, Practices, Sectors and Officers. o Recommend ways to increase return on investment on Business Development spends. CANDIDATE PROFILE Education & Experience Bachelors/Masters degree in Business Administration, Marketing, Engineering, Law or a related field. Relevant certifications are a plus. 8-15 years post-qualification experience in managing CRM system such as Sales Force or LexisNexis. Experience in global law firm, professional services firms and partnership firms is an advantage. Competencies (Skills & Attributes) Detail-oriented mindset with a focus on data integrity and accuracy. Ability to adapt to evolving technologies and learn new CRM systems quickly. Prior experience in training and supporting CRM users is preferred. Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders. Excellent leadership, communication, and interpersonal skills, with a proven ability to collaborate effectively across departments. Experience in developing training programs and fostering a culture of data sharing in business development. Strategic thinker with strong project management skills and the ability to prioritize tasks effectively. Skills : - CRM LexisNexis SalesForce CRM Consulting Data Management Data Analysis
Posted 4 months ago
2 - 5 years
0 Lacs
Gurugram, Haryana, India
Description About Alvarez & Marsal- About Alvarez & Marsal Companies, investors and government entities around the world turn to Alvarez & Marsal (A&M) for leadership, action and results. Privately held since its founding in 1983, A&M is a leading global professional services firm that provides advisory, business performance improvement and turnaround management services. When conventional approaches are not enough to create transformation and drive change, clients seek our deep expertise and ability to deliver practical solutions to their unique problems. With 11000+ employees worldwide across 80+ offices in 39 countries, we deliver tangible results for corporates, boards, private equity firms, law firms and government agencies facing complex challenges. Recognized as one of the ‘Best Firms to Work For’ by Consulting Magazine since 2008 and ranked as a Top 3 Consulting Firm by Vault, A&M aims to be the leader in developing a great people proposition and using that as a differentiator to deliver value to the business. For details, please visit the company website: http://www.alvarezandmarsal.com About A&M Global Capability Center Private Limited- In 2023, A&M established a high-quality global capability center in India. The capability center has dedicated centers of expertise which work with A&M leadership across multiple business units and geographies to enable efficient service delivery to A&M clients. The GCC is designed to efficiently and innovatively scale client delivery teams to meet ongoing demands. It helps A&M's global business units expand their talent pool in India, allowing them to hire specialized professionals, maintain competitive pricing, accelerate delivery speeds with a hybrid onshore-offshore team, and leverage automation with top-tier digital and analytics talent. The GCC blends industry and consulting professionals across multiple domains to drive change and add value. Unlike traditional GCC models focused on back-office support, we partner with case teams for end-to-end case delivery and thought leadership. Nearly 90% of our consultants hold advanced degrees, and our leadership team boasts over 1000 years of combined experience. We serve all major markets, including the Americas, EMEA, and APAC, and work across various industries such as Consumer & Retail, Healthcare, Software & Technology, Automotive & Industrials, Hospitality & Leisure, Energy & Natural Resources, and Financial Services. As we embark on this unique journey, the firm is actively seeking to build a strong, capable team for the center. The GCC is growing rapidly and is already a 380+ member team. What is Global Account Data Management Team? The Global Account Data Management team is part of CRM, Marketing Technologies & Analytics capability within the Marketing function of Global Enterprise Shared Services (GESS). GESS group at A&M provides critical business support to the firm and encompasses a range of functions including Information Technology, Marketing, Information Security, Insight Center & Knowledge Management, Corporate Real Estate, Human Resources, and Operations. GESS enables A&M’s client service delivery, go-to-market, risk management and growth goals as a strategic partner. Our global account data management initiative is to effectively meet the demands of A&M’s growth and dynamic environment. As a growing organization, it is necessary to maintain a comprehensive 360- degree single account view encompassing the entire account lifecycle across A&M. This team aims to address this growing need and manages as well as evolves A&M’s account and customer data capabilities. It establishes a single account view by means of new global account registry, account data cleansing, system integration, and automation of continuous account data enrichment. Considering the pace of targeted growth, we are keen to find people who are entrepreneurial, driven by a passion to drive significant growth (people who can think in multiples of growth rather than percentages), are comfortable with ambiguity, will roll up the sleeves and be hands on to get things done and can be independent requiring limited cover. We’re looking for CRM support specialists who will be responsible for account management using CRM software products and ERP tools. The role would entail owning, maintaining and ensuring data integrity of the Global account registry for Alvarez and Marsal. This is a new initiative where the candidate would help build out a new business unit team. The Global initiative will be driven from India. The Global Account registry team would provide support and administration for data issues to design and implement the process of account data management, cleanup and simplify business data accuracy and visibility, post which there will be regular maintenance and update driven by Indian team. How will you grow and be supported? At A&M, we know our people drive our growth, and we're focused on providing an employee experience that supports professional and personal development. We provide our team with a robust performance development process which encourages continuous learning and development that rewards you for your contributions. We have the best technical and formalized on-the-job training and offer endless opportunities for professionals to acquire new skills. We also prioritize your well-being and provide personal tools and resources to support you through your personal journey. Click to learn about our commitment to your well-being. Reports to: Manager, A&M GCC GCC Location: Delhi NCR Key responsibilities: As an associate in the Account management team, you would: Act as the key point of contact for the Global Account registry maintenance and updates to maintain the single-account-view for the entire organization Be a point of contact for any queries from key departments like Sales, Marketing, Finance etc. Own and maintain the client master data for Alvarez and Marsal, which would include:Set up of new client master data (Controlling the global client master)Identify any duplicate requests and recommend the right client accountComplete job requests for new account setup in Global Account registry on a daily basisUpgrade the client hierarchy to enable more effective and comprehensive approach to sales and client acquisition, enabling the teams to be more effective in their sales approach Run Scheduled account data maintenanceQuerying the global 3rd party databases for identifying the right legal entity / client that can be set up in the A&M Database, additionally recommending any new 3rd party client database so that the 'new client data' becomes more effective De duplication of master data leading to a more effective master databaseEvaluate multiple fields within CRM and compare with 3rd Party databases to standardize the A&M client master registry Organize and analyze data to generate insights for the team from multiple sources, ensuring accurate reporting and tracking of KPIs Work across time-zones with managing multiple stakeholder relationships Design and build reports and dashboards for account management and reporting Build knowledge building and process management training material, team onboarding materials, user manuals and process documents Create MIS dashboards and reporting using powerBI and other data visualization tools Qualifications/ Ideal Experience- Bachelor’s degree with 1-2 years of experience in finance, accounting or data analytics Prior experience in areas of CRM, ERP and Account management systems Understanding of Sales Booking/Pipeline/Quota data models for sales reporting will be an advantage Comfortable using Salesforce, Sharepoint, Power BI, MS Excel, Powerpoint Exposure to global market intelligence databases like Dun and Bradstreet, CapIQ, LexisNexis, Orbis, Pitchbook, Crunchbase, etc. Excellent verbal and written skills, with the ability to establish credibility and influence clients Ability to simultaneously work on several projects and effectively manage deadlines Detail-oriented and possess strong ownership towards quality High motivation to learn and grow Inclusive Diversity A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way. Equal Opportunity Employer It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here. Unsolicited Resumes from Third-Party Recruiters Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Posted 4 months ago
0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Would you like to be part of a team that delivers high-quality software to our customers? Are you a highly visible champion with a ‘can do’ attitude and enthusiasm that inspires others? About The Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our government vertical, our solutions assist government agencies and law enforcement to drive insights from complex data sets, improving operation efficiency, increasing program integrity, discovering, and recovering revenue, and making timely and informed decisions to enhance investigations. You can learn more about LexisNexis Risk at the link below. Government Data, Analytics & Linking Technology|LexisNexis Risk Solutions About The Team The ideal candidate will play a crucial role in designing, developing, and executing automated test scripts to ensure the quality and functionality of our clients' software applications. This role offers the opportunity to work in a collaborative and dynamic environment, where your expertise will directly impact the success of our projects. About The Role This is a position in Quality Assurance responsible for leading the development and execution of performance and automation testing solutions. This position works with management to apply automation strategy and to plan and execute effective and efficient performance and automation testing to accomplish on-time and efficient delivery of high-quality software products and/or data. Key Responsibilities Innovate process improvements that enable efficient delivery and maintenance with consistent direction. Research available tools and lead or participate in initiatives to identify and implement those that will cost-effectively enhance testing capabilities and product quality. Identify areas for cooperation with other teams to improve overall quality and, with peers or others, implement initiatives improving testing capability and efficiency. Configure, maintain, and/or administer testing tools or environments. Develop and execute automated and performance testing for assigned projects to successfully and consistently enable delivery of high-quality software products and services on time, on budget, and to specification. Interact with Product Management, Project Management, Engineering, and Operations teams to plan testing for delivery of products and enhancements and to assure products meet product requirements and quality standards. Maintain flexibility to react quickly to changes in priorities or circumstances to meet the needs of the business. Plan and execute automated and performance tests working with QA/Testing staff, project managers, technical leads, and subject matter experts. Report issues and results, researching and identifying root causes as appropriate, documenting accordingly. Ensure that testing addresses requirements as agreed with other stakeholders. Research available tools and participate in initiatives to implement those that will cost-effectively enhance testing capabilities and product quality. Identify opportunities to apply existing automation or other tools to meet testing needs. Research and identify root causes of performance issues in partnership with architects, developers, and network and system engineers. Maintain awareness of the state of the industry and evaluate emerging trends/developments that may benefit the organization. Conduct project reviews, ensuring review criteria are defined, and implementing procedures for ensuring quality control of project deliverables. Cooperate in the enhancement of the methodologies employed for test planning and execution, defect tracking, and metric and status reporting. Lead or participate in continuous improvement initiatives and implementation of best practices. Maintain framework for record retention in order to support internal and external IT audits. Work across teams to enhance quality assurance/testing and help to develop/execute performance and automation testing throughout the business as appropriate. Identify areas for improvement and, with leadership, peers, or others, implement initiatives improving overall capability and efficiency. Ensure results of root cause analyses are addressed. Maintain flexibility to react quickly to changes in priorities or circumstances to meet the needs of the business. All other duties as assigned. Qualification Requirements 5+ years of Quality Test Engineering experience BS Engineering/Computer Science or equivalent experience required Tecnical Skills Strong knowledge in QA automation using selenium Strong knowledge in JAVA/PYTHON Knowledge in Performance testing in load runner Strong understanding of QA methodologies. Strong knowledge of process improvement. Strong knowledge of the software development process. Advanced written and verbal communication skills. Experienced QA testing skills. Ability to develop and execute complex automated and performance testing. Basic understanding of working within budgets. Understanding of industry trends. Strong research skills (tools/root cause analysis) Exhibits innovative approaches to process improvement. Strong written and oral communication. Administration of testing tools/environments. Learn more about the LexisNexis Risk team and how we work Apply Now Show more Show less
Posted 4 months ago
5 - 8 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Job Description Senior Operational Process Analyst Would you like to be part of a team that delivers high-quality software to our customers? Are you a champion with a ‘can do’ attitude who inspires others? About The Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle all while reducing risk. Insurance Risk Solutions About Our Team Our team at LNRS thrives in an innovative environment, with a real passion for our products and teamwork. We work agilely and collaborate effectively. LNRS is part of RELX, a global provider of data, information, and solutions for professional customers. RELX has been ranked by Forbes as #53 in their Top-2000 Global Employers. About The Role As a Senior Operational Process Analyst, you will use advanced problem-solving skills and multiple operating environments to support research design and assignments within change or configuration management processes. You will be responsible for creating, distributing, generating, and maintaining analysis reports that assist with continual service improvement and coordinating adherence to global change and configuration policy. Responsibilities Drive adherence to the global change and configuration management process. Lead process improvement activities. Conduct testing of service management tools and write process use cases. Review all production changes for compliance with global change and configuration policies. Develop modifications and enhancements to global change and configuration policies. Provide training on change management and tool utilization. Manage the Change Advisory Board (CAB). Identify tool improvements for streamlining processes. Requirements Strong knowledge of batch processing. Excellent written communication skills. Strong change management skills. Understanding of change request processes. Experience providing analytical support for system interfaces. Ability to escalate issues using good judgment. We welcome candidates with diverse backgrounds. If you have the skills mentioned above, we encourage you to apply, even if you do not meet all criteria. Learn more about the LexisNexis Risk team and how we work here Apply Now
Posted 4 months ago
0 - 2 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Join Our Innovative Team Would you like to be part of a team that delivers high-quality software to our customers? Are you passionate about technology and innovation? About The Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management. Learn more about LexisNexis Risk at risk.lexisnexis.com. About Our Team LNRS people are driven by an environment focused on innovation, real passion for our products, and teamwork, where working in an agile manner is the norm. LNRS is part of RELX, a FTSE100 global provider of data, information, and solutions for professional customers. RELX has been ranked by Forbes as #53 in their Top-2000 Global Employers. About The Role This position involves research, design, and software development within a specific software functional area or product line. You will work on individual projects, solve problems, design program flows, write effective code, and perform unit testing. Responsibilities Write and review portions of detailed specifications for the development of system components of moderate complexity. Complete simple bug fixes. Work closely with other development team members to understand product requirements and translate them into software designs. Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders. Resolve technical issues as necessary. Keep abreast of new technology developments. All other duties as assigned. Requirements 1+ years of Software Engineering experience BS Engineering/Computer Science or equivalent experience required Proficiency with data manipulation languages.Ability to work with simple data models. Proficiency in development languages including but not limited to:MYSQL, Windows, UNIX, and .Net. Familiarity of industry best practices — code coverage. Basic knowledge of software development methodologies (e.g., Agile, Waterfall). Basic knowledge of data manipulation languages. Knowledge of data storage subsystems.Knowledge of test-driven development. Ability and desire to learn new processes and technologies.Basic oral and written communications skills. Learn more about the LexisNexis Risk team and how we work at here At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy.
Posted 4 months ago
0.0 - 31.0 years
0 - 0 Lacs
Andheri East, Mumbai/Bombay
Remote
📝 Job Summary Legal Interns collaborate with legal professionals to conduct research, draft documents, and participate in case preparation. They gain exposure to legal proceedings and contribute to the efficient functioning of legal departments or law firms. 🎯 Key ResponsibilitiesLegal Research: Investigate statutes, regulations, and case law to support ongoing cases and legal strategies. Document Drafting: Prepare legal documents such as memos, briefs, contracts, and pleadings under supervision. Case File Management: Organize and maintain case files, ensuring all documentation is up-to-date and accessible. Courtroom Observation: Attend court sessions to observe legal procedures and gain insights into litigation processes. Client Interaction: Assist in communicating with clients, gathering information, and providing updates as permitted. Administrative Support: Handle tasks like scheduling meetings, managing calendars, and coordinating with other departments. 🧠 Required Skills & Qualifications Enrollment in or recent graduation from an accredited law school. Strong analytical and research skills. Excellent written and verbal communication abilities. Proficiency in legal research tools (e.g., Westlaw, LexisNexis). Ability to work independently and collaboratively in a team environment. High attention to detail and organizational skills.
Posted 4 months ago
5.0 - 10.0 years
30 - 32 Lacs
bengaluru
Work from Office
Job Title: Fraud Analytics Specialist - Bengaluru Job Overview: We are looking for a highly analytical and detail-oriented Fraud Analytics Specialist to join our team. This role is critical in safeguarding our organization against fraudulent activities by leveraging advanced analytics, strategic thinking, and cutting-edge fraud detection tools. Key Responsibilities: Fraud Detection & Prevention Monitor transactional data to identify suspicious patterns and potential fraud Develop and implement fraud detection models and rule-based systems Proactively identify emerging fraud trends and recommend mitigation strategies Collaborate with internal teams to enhance fraud controls and reduce risk exposure Fraud Investigation & Strategy Conduct thorough investigations into suspected fraudulent activities Perform root cause analysis and document findings for internal reporting Design and refine fraud prevention strategies based on data insights Liaise with legal, compliance, and law enforcement teams when necessary Analytics & Reporting Extract, analyze, and interpret large datasets using SQL and Python Build interactive dashboards and visualizations in Tableau to track fraud metrics Generate regular reports on fraud incidents, trends, and KPIs for senior management Evaluate the effectiveness of fraud detection tools and recommend improvements Cross-Functional Collaboration Work closely with product, engineering, risk, and customer support teams Provide training and guidance to internal teams on fraud awareness and best practices Support audits and compliance reviews related to fraud risk management Skills & Attributes Deep understanding of fraud detection, investigation, and prevention techniques Experience designing and executing fraud strategies across digital platforms Familiarity with financial crime patterns, identity theft, and transaction fraud SQL: Advanced querying for data extraction, manipulation, and analysis Tableau: Building dashboards and visualizations for fraud monitoring Python (Preferred): Data analytics, automation, and model development Sentilink Identity verification iOvation Device intelligence LexisNexis Risk solutions Falcon Card fraud detection Visa Payment fraud analytics Zelle Peer-to-peer fraud monitoring
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