Level 3 Support Agent - Native Italian

The role at Ops Hub involves handling complex customer requests related to subscriptions or personalized services. You should be adept at defusing tense situations with calm and professionalism. As the Italian language lead within the support team, you will be responsible for writing and improving template responses, scripts, and tracking tools. Your contribution to continuous improvement in collaboration with QA, training, and operations teams will be crucial. Proactively escalating issues or friction points is also part of the job scope. As a suitable candidate, you must be a native or bilingual Italian speaker and fluent in French or English. Your background should demonstrate proven experience in customer support or after-sales service (Level 2/3) within high-standard environments. Autonomy, reliability, attention to detail, and comfort with tools and processes are essential qualities for this role. Your ability to stay composed and manage emotions under pressure will be beneficial for success in this position. This is a long-term freelance mission with an immediate start date. A hybrid work mode is possible, with on-site presence preferred initially, followed by a flexible schedule.,