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Level 3 Support Agent - Native Italian Ops Hub

3.0 - 7.0 years

0 Lacs

ahmedabad, gujarat

On-site

The role at Ops Hub involves handling complex customer requests related to subscriptions or personalized services. You should be adept at defusing tense situations with calm and professionalism. As the Italian language lead within the support team, you will be responsible for writing and improving template responses, scripts, and tracking tools. Your contribution to continuous improvement in collaboration with QA, training, and operations teams will be crucial. Proactively escalating issues or friction points is also part of the job scope. As a suitable candidate, you must be a native or bilingual Italian speaker and fluent in French or English. Your background should demonstrate proven expe...

Posted 4 months ago

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