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1.0 - 3.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Work Schedule: 5 Days a Week (Rotational Offs) Process Timings: Rotational Shifts, including night shift Shift: 9-Hour Shift (Including 1-Hour Break) About WhizCrow WhizCrow is a global Brand Authority Management agency with operations in India, UAE, and the US . We help businesses establish a powerful digital presence, manage their reputation, and drive customer engagement through strategic marketing solutions. Our expertise spans multiple industries, providing innovative, result-driven strategies that ensure brands maintain their credibility and visibility in a competitive digital landscape. About the Role We are looking for an experienced ORM Executive to join our team. You will be responsible for handling customer inquiries and troubleshooting technical issues via email and chat. The ideal candidate will have prior experience in ISP, Telecom, or similar industries , with a strong ability to diagnose and resolve technical concerns while maintaining a high level of professionalism. This role requires excellent written English skills , attention to detail, and the ability to communicate effectively with global customers . Additionally, proficiency in Italian, French, Japanese, German, or Spanish is a strong plus , as we support a diverse international clientele. Also, must have an interest in sports. Key Responsibilities Respond promptly to customer inquiries via email and chat . Diagnose and resolve technical issues related to ISP, Telecom services, or similar industries. Provide clear, step-by-step troubleshooting assistance to customers. Maintain detailed and accurate records of customer interactions. Collaborate with internal teams to escalate and resolve complex technical concerns. Ensure high-quality customer support while meeting SLAs for response and resolution time . Offer multilingual support , if applicable, to enhance customer experience. Requirements Minimum 1-2 years of experience in email and chat-based customer support . Prior experience in technical troubleshooting (preferably in ISP, Telecom, or similar fields). Excellent English communication skills (written & comprehension). Proficiency in any of the following languages is a strong plus: Strong problem-solving skills and ability to multitask in a fast-paced environment . Customer-centric approach with an emphasis on empathy and efficiency . Why Join WhizCrow Work with a leading Brand Authority Management agency with a global presence . Opportunities for career growth and skill development . Competitive salary and performance-based incentives. A collaborative and dynamic work environment . Exposure to international clients and multilingual customer engagement opportunities . Health Insurance Cover Cross-Project Exposure Skill Training Workshops To Apply: Send your resume to [HIDDEN TEXT] with the subject line " ORM Executive Application [Your Name]" Only apply if you are interested and can join immediately. Show more Show less
Posted 3 days ago
3.0 - 7.0 years
0 Lacs
coimbatore, tamil nadu
On-site
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. As a developer working in the GDS Consulting team within the Digital Engineering team, your primary responsibility as a Senior Power Pages Developer will be to lead the design, development, and implementation of robust and scalable external-facing portals and websites built on Microsoft Power Pages. Your role involves leveraging your expertise to ensure these solutions align with industry best practices and deliver tangible value to clients. Lead the full lifecycle development of Power Pages solutions, including requirements gathering, architectural design, development, rigorous testing, secure deployment, and ongoing maintenance and optimization. Serve as a subject matter expert for Model-Driven Apps within the Microsoft Power Platform: Design, configure, and extend Model-Driven Apps to seamlessly support Power Pages functionalities and complex data interactions. Possess an in-depth understanding of data modeling principles and proven experience designing efficient, scalable, and secure data models in Microsoft Dataverse. Architect and optimize Dataverse schemas, tables, relationships, business rules, and security roles to ensure data integrity, performance, and scalability for Power Pages and integrated solutions. Design, develop, and configure Power Pages components such as web pages, web templates, forms, lists, entity permissions, content snippets, and Web API integrations. Implement advanced client-side scripting using JavaScript (jQuery) for complex form validations, dynamic behaviors, and enhanced user interactions on Power Pages. Design, implement, and maintain CI/CD pipelines for Power Pages solutions, ensuring automated builds, deployments, and version control. Implement and manage multilingual capabilities within Power Pages to cater to diverse user bases. Design and build Model-Driven Apps for a variety of complex business needs, ensuring efficient data models, logical relationships, optimized user interfaces, and adherence to best practices for user experience (UX) and accessibility. Possess knowledge in the Sustainability domain, especially supply chain management, and a deep understanding of the Microsoft Cloud for Sustainability Common Data Model, and its applicability to Power Pages solutions. Stay up-to-date with the latest features and updates in Power Pages and the broader Microsoft Power Platform. Understanding of Microsoft Cloud for Sustainability Common Data model. Skills And Attributes For Success: 3+ years of experience in developing solutions on the Microsoft Power Platform, with a significant focus on Power Pages (formerly Power Apps Portal). In-depth understanding of data modeling principles and experience designing efficient data models in Microsoft Dataverse. Solid understanding of web development principles and best practices. Strong and proven experience in creating custom forms with validations using JavaScript. Experience in developing PCF components is an added advantage. Proficiency in Power Automate for workflow automation and logic implementation. Experience with integration techniques, including connectors and custom APIs. Strong knowledge of Azure DevOps & CI/CD pipelines and its setup for Automated Build and Release Management. Experience in leading teams to execute high-quality deliverables within stipulated timelines. Excellent written and communication skills. Ability to deliver technical demonstrations. Demonstrating and applying strong project management skills, inspiring teamwork, and responsibility with engagement team members. To qualify for the role, you must have: A bachelor's or master's degree. A minimum of 3+ years of experience, preferably background in a professional services firm. Excellent communication skills with consulting experience preferred. Ideally, you will also have: Analytical ability to manage multiple projects and prioritize tasks into manageable work products. Can operate independently or with minimum supervision. EY | Building a better working world: EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,
Posted 1 week ago
6.0 - 10.0 years
0 Lacs
karnataka
On-site
This is a contract role for a SAP SuccessFactors Functional Consultant specializing in Recruitment Management (RCM) and Recruitment Marketing (RMK). The position is hybrid, located in Noida, with opportunities for remote work. Your responsibilities will include business process analysis, solution configuration, testing, and end-user training. You will collaborate with stakeholders, conduct workshops, develop functional specifications, and ensure seamless integration of SAP SuccessFactors modules to align with business requirements. Qualifications required for this role include SAP SuccessFactors Functional Certifications in RCM and RMK. You will act as the primary functional contact for SAP SuccessFactors RCM, RMK, and IAS modules. Your tasks will involve gathering and analyzing business requirements, translating them into system configurations, and creating functional specifications. You will support the recruiting process from requisition creation to offer management, focusing on workflow optimization and user experience enhancement. Your responsibilities will also include leading workshops and training sessions for recruiters, hiring managers, and HR users. Configuring recruiting templates, managing Career Site Builder (CSB) and RMK branding configurations, supporting multilingual and global site implementations, and collaborating with marketing and employer branding teams for RMK initiatives are crucial aspects of this role. Additionally, you will work with technical teams to ensure proper configuration of IAS and IPS for candidate and employee access. You will support functional testing of SSO, external candidate login, and user provisioning flows. Defining access policies, collaborating on role-based permission management, ensuring consistent and secure login experiences, providing post-go-live support, and partnering with IT and technical consultants to resolve functional and integration issues are also part of your responsibilities. Your background should include functional experience with SAP SuccessFactors Recruiting modules (RCM/RMK), strong knowledge of IAS/IPS functional flows and user authentication principles, and proven experience with Career Site Builder (CSB), recruiting process design, and candidate experience optimization. An excellent understanding of SuccessFactors provisioning, permissions, and recruiting-related data models, along with strong stakeholder management and communication skills, are essential for success in this role. Knowledge of Onboarding 2.0 and Employee Central will be advantageous.,
Posted 1 week ago
6.0 - 10.0 years
0 Lacs
haryana
On-site
NTT DATA is looking to hire a Salesforce Service Cloud Developer to join their team in Gurgaon, Haryana, India. As a Salesforce Service Cloud Developer, you will be responsible for analyzing business requirements and designing scalable solutions using Salesforce. You will develop robust and reusable components using Apex, Lightning Web Components (LWC), Aura, Visualforce, and Velocity. Additionally, you will work on Community Cloud offerings, custom business logic in APEX, automation using Salesforce tools, and integrations between Salesforce and third-party systems. To be successful in this role, you must have a minimum of 6+ years of Salesforce development experience, with at least 4+ years of hands-on experience working with Lightning Components. You should have strong expertise in Sales Cloud implementation, Apex classes, Apex triggers, SOQL/SOSL, Lightning Web Components (LWC), and Aura Components. Experience in Salesforce configuration, integrating Salesforce with legacy and external systems, and working with 3rd-party components is also required. It is desirable to have experience working with Azure DevOps (ADO) and Flosum, along with certifications such as Salesforce Platform Developer I, Salesforce Platform Developer II, and Salesforce Platform App Builder. Knowledge of Agile development methodologies, debugging skills, and excellent communication and documentation skills are essential for this role. NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. The company is committed to helping clients innovate, optimize, and transform for long-term success. With diverse experts in more than 50 countries and a robust partner ecosystem, NTT DATA offers services in business and technology consulting, data and artificial intelligence, industry solutions, as well as application development, infrastructure management, and connectivity. As a part of NTT Group, NTT DATA invests significantly in R&D to support organizations and society in moving confidently into the digital future. Visit us at us.nttdata.com.,
Posted 2 weeks ago
1.0 - 3.0 years
1 - 3 Lacs
Bengaluru, Karnataka, India
On-site
We are seeking an International Voice Support Executive to join our team in India. The ideal candidate will be responsible for delivering exceptional customer service to our international clients, troubleshooting issues, and providing solutions efficiently. This role requires excellent communication skills and a strong customer-centric approach. Provide high-quality voice support to international customers via phone, email, and chat. Diagnose and troubleshoot customer issues effectively and efficiently. Maintain a high level of customer satisfaction through professional and courteous service. Document customer interactions and resolutions in the database. Collaborate with team members and other departments to improve service delivery. Stay updated on product knowledge and company policies to provide accurate information to customers. 1-3 years of experience in customer service or technical support roles, preferably in an international environment. Excellent verbal and written communication skills in English and any additional foreign languages. Strong problem-solving skills and the ability to think critically under pressure. Proficient in using support ticketing systems and CRM software. Ability to work in a fast-paced environment with a focus on customer satisfaction. Strong interpersonal skills and the ability to work collaboratively within a team.
Posted 1 month ago
7.0 - 9.0 years
8 - 10 Lacs
Navi Mumbai
Work from Office
Develop scalable APIs and backend systems for AI-powered apps. Handle authentication, content automation, language handling, media streaming, and AI API integrations. Collaborate with mobile and AI teams in a fast-paced environment.
Posted 1 month ago
1.0 - 8.0 years
2 - 6 Lacs
Gurgaon / Gurugram, Haryana, India
On-site
Description We are seeking an experienced International Customer Support representative to join our team in India. The ideal candidate will have a passion for providing outstanding customer service and a strong ability to communicate effectively with customers from diverse backgrounds. Responsibilities Assist international customers via email, phone, and chat support. Resolve customer inquiries and issues in a timely and efficient manner. Provide product information and technical assistance to customers. Maintain accurate records of customer interactions and transactions. Collaborate with other departments to enhance customer experience. Identify and escalate priority issues to the appropriate teams. Provide feedback on processes and suggest improvements to enhance service quality. Skills and Qualifications 1-8 years of experience in customer support or related field. Excellent verbal and written communication skills in English and at least one other language. Strong problem-solving skills and the ability to think critically. Familiarity with customer support software and tools (e.g., Zendesk, Freshdesk). Ability to work in a fast-paced environment and manage multiple tasks. Strong attention to detail and organizational skills. Experience working in a multicultural environment is a plus. HR Mehak : 9650005227 [Call or Whatsapp] HR Yogendra : 7982510092 [Call or Whatsapp] HR Harpreet : 9501852537 [Call or Whatsapp]
Posted 1 month ago
1.0 - 5.0 years
3 - 4 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Description We are looking for an enthusiastic International Customer Support representative to join our team in India. In this role, you will be responsible for providing top-notch support to our international clients, ensuring their needs are met with professionalism and efficiency. Responsibilities Provide exceptional customer support to international clients via phone. Resolve customer inquiries and issues promptly and effectively. Collaborate with cross-functional teams to improve customer experience. Maintain accurate records of customer interactions and feedback. Skills and Qualifications Undergraduate and Bachelor's degree in any discipline. 1-5 years of experience in customer support or related field. Fluency in English; proficiency in additional languages is a plus. Strong communication and interpersonal skills. Problem-solving mindset with the ability to handle challenging situations. Ability to work in a fast-paced environment and manage multiple tasks.. For Further Details, HR Contact : Jai Reaka 9985097921
Posted 1 month ago
1.0 - 5.0 years
1 - 3 Lacs
Noida, Uttar Pradesh, India
On-site
Description We are looking for a dedicated and enthusiastic Customer Service Executive with 1-5 years of experience in an international voice process to join our dynamic team. The ideal candidate will possess exceptional communication skills, a strong customer service orientation, and the ability to resolve issues effectively. You will be responsible for providing outstanding support to our global clientele and ensuring customer satisfaction at all times. Responsibilities Handle incoming customer calls and provide assistance regarding product inquiries, complaints, and technical support. Resolve customer issues and queries effectively and efficiently. Maintain a high level of professionalism and customer service during each interaction. Document customer interactions in the CRM system accurately and promptly. Work collaboratively with team members and other departments to enhance customer satisfaction. Participate in training sessions and meetings to improve skills and knowledge. Skills and Qualifications 1-5 years of experience in a customer service role, preferably in an international voice process. Proficient in English with excellent verbal and written communication skills; knowledge of additional languages is a plus. Strong problem-solving skills and the ability to think critically under pressure. Familiarity with CRM systems and practices. Ability to handle high call volumes and manage multiple tasks simultaneously. Excellent interpersonal skills and a positive attitude towards customer interaction. Basic understanding of computer systems and applications.
Posted 1 month ago
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