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1.0 - 8.0 years
2 - 6 Lacs
Gurgaon / Gurugram, Haryana, India
On-site
Description We are seeking an experienced International Customer Support representative to join our team in India. The ideal candidate will have a passion for providing outstanding customer service and a strong ability to communicate effectively with customers from diverse backgrounds. Responsibilities Assist international customers via email, phone, and chat support. Resolve customer inquiries and issues in a timely and efficient manner. Provide product information and technical assistance to customers. Maintain accurate records of customer interactions and transactions. Collaborate with other departments to enhance customer experience. Identify and escalate priority issues to the appropriate teams. Provide feedback on processes and suggest improvements to enhance service quality. Skills and Qualifications 1-8 years of experience in customer support or related field. Excellent verbal and written communication skills in English and at least one other language. Strong problem-solving skills and the ability to think critically. Familiarity with customer support software and tools (e.g., Zendesk, Freshdesk). Ability to work in a fast-paced environment and manage multiple tasks. Strong attention to detail and organizational skills. Experience working in a multicultural environment is a plus. HR Mehak : 9650005227 [Call or Whatsapp] HR Yogendra : 7982510092 [Call or Whatsapp] HR Harpreet : 9501852537 [Call or Whatsapp]
Posted 2 days ago
1.0 - 5.0 years
3 - 4 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Description We are looking for an enthusiastic International Customer Support representative to join our team in India. In this role, you will be responsible for providing top-notch support to our international clients, ensuring their needs are met with professionalism and efficiency. Responsibilities Provide exceptional customer support to international clients via phone. Resolve customer inquiries and issues promptly and effectively. Collaborate with cross-functional teams to improve customer experience. Maintain accurate records of customer interactions and feedback. Skills and Qualifications Undergraduate and Bachelor's degree in any discipline. 1-5 years of experience in customer support or related field. Fluency in English; proficiency in additional languages is a plus. Strong communication and interpersonal skills. Problem-solving mindset with the ability to handle challenging situations. Ability to work in a fast-paced environment and manage multiple tasks.. For Further Details, HR Contact : Jai Reaka 9985097921
Posted 5 days ago
1.0 - 5.0 years
1 - 3 Lacs
Noida, Uttar Pradesh, India
On-site
Description We are looking for a dedicated and enthusiastic Customer Service Executive with 1-5 years of experience in an international voice process to join our dynamic team. The ideal candidate will possess exceptional communication skills, a strong customer service orientation, and the ability to resolve issues effectively. You will be responsible for providing outstanding support to our global clientele and ensuring customer satisfaction at all times. Responsibilities Handle incoming customer calls and provide assistance regarding product inquiries, complaints, and technical support. Resolve customer issues and queries effectively and efficiently. Maintain a high level of professionalism and customer service during each interaction. Document customer interactions in the CRM system accurately and promptly. Work collaboratively with team members and other departments to enhance customer satisfaction. Participate in training sessions and meetings to improve skills and knowledge. Skills and Qualifications 1-5 years of experience in a customer service role, preferably in an international voice process. Proficient in English with excellent verbal and written communication skills; knowledge of additional languages is a plus. Strong problem-solving skills and the ability to think critically under pressure. Familiarity with CRM systems and practices. Ability to handle high call volumes and manage multiple tasks simultaneously. Excellent interpersonal skills and a positive attitude towards customer interaction. Basic understanding of computer systems and applications.
Posted 1 week ago
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