Level 2 Desktop Support Engineer

Job Description

● Provide Level 2 support for Windows OS (Windows 10/11), macOS, and Linux (Ubuntu). ● Troubleshoot and resolve hardware/software issues on desktops and laptops across platforms. ● Manage system updates and patches; coordinate with the Level 3 team for antivirus-related issues. ● Install, configure, and troubleshoot printers (network/local), scanners, and other peripherals. ● Perform routine checks to ensure peripheral devices are in optimal working condition. ● Support macOS and Linux systems for basic troubleshooting, user configurations, and common application issues. ● Assist users in accessing University systems from various platforms and devices. ● Set up and support video conferencing tools such as Zoom, Google Meet, Microsoft Teams, and AV systems for meetings, classes, and University events. ● Provide on-site technical assistance during meetings, seminars, workshops, and hybrid events. ● Provide basic network troubleshooting support for end-users (e.g., LAN/Wi-Fi issues, proxy configuration, printer connectivity). ● Coordinate with the network engineering team for escalations and complex network issues. ● Install, configure, and provide support for Microsoft Office 365, Google Workspace, and commonly used academic/administrative desktop applications. ● Support email client configuration and troubleshooting across different platforms. ● Strong hands-on experience with Windows OS troubleshooting. ● Basic understanding of macOS, Linux, and Ubuntu environments. ● Proficient in printer and peripheral device troubleshooting. ● Strong problem-solving and analytical abilities. ● Excellent communication skills with a user-focused support approach. ● Ability to work independently and collaboratively within a team environment.