● Provide Level 2 support for Windows OS (Windows 10/11), macOS, and Linux (Ubuntu). ● Troubleshoot and resolve hardware/software issues on desktops and laptops across platforms. ● Manage system updates and patches; coordinate with the Level 3 team for antivirus-related issues. ● Install, configure, and troubleshoot printers (network/local), scanners, and other peripherals. ● Perform routine checks to ensure peripheral devices are in optimal working condition. ● Support macOS and Linux systems for basic troubleshooting, user configurations, and common application issues. ● Assist users in accessing University systems from various platforms and devices. ● Set up and support video conferencing tools such as Zoom, Google Meet, Microsoft Teams, and AV systems for meetings, classes, and University events. ● Provide on-site technical assistance during meetings, seminars, workshops, and hybrid events. ● Provide basic network troubleshooting support for end-users (e.g., LAN/Wi-Fi issues, proxy configuration, printer connectivity). ● Coordinate with the network engineering team for escalations and complex network issues. ● Install, configure, and provide support for Microsoft Office 365, Google Workspace, and commonly used academic/administrative desktop applications. ● Support email client configuration and troubleshooting across different platforms. ● Strong hands-on experience with Windows OS troubleshooting. ● Basic understanding of macOS, Linux, and Ubuntu environments. ● Proficient in printer and peripheral device troubleshooting. ● Strong problem-solving and analytical abilities. ● Excellent communication skills with a user-focused support approach. ● Ability to work independently and collaboratively within a team environment.
Prepare Quotation Follow Up & Closing of Funnel Manage Sale Cycle with Sales Team Mail Communication with Client & Vendor Lead Generation in existing client Good Mail Communication require if any IT / Computer / Cyber security Knowledge & background will prefer first.
Required Strong experience in face to face recruitment process. Strong in Talent Acquisition of team from Interview to till Joining Process continue communication Expertise in sourcing through portals, social media, and networking Ability to manage multiple HR activities like team bonding, skill testing, festival celebration, Birth day & Work Anniversary wish Excellent communication skills by verbal & Mail Daily base check Attendance regularity of team wise Joining to Existing Formality with proper documentation Govt Compliance Knowledge of PF, ESIC, Insurance & other benefit making Documentation of HR policies, offer letter, reliving letter, experience letter & other Participate monthly review meeting of team and give feedback to management Manage relationship with employee & management Reporting to Direct management
Cable laying & Piping IO Punching Rack dressing CCTV Camera Fitting Pole fitting Drilling etc.
Coordinates the processing of incoming requests to the Helpdesk via all methods to ensure courteous, Timely and effective resolution of end user issues, based on issue priority. • Triage work orders to the appropriate IT Services staff member based on role, work order load and location proximity to the issue. • Escalate work orders to second level IT support and third level IT support as required. • Identify problem areas and devise and deliver solutions to enhance quality of service and to prevent future problems. • Develop help sheets, solutions and FAQ list for end users. • Develop standard operating procedures for IT support staff that outline how problems are identified, documented, assigned and corrected. • Develop request handling and escalation policies and procedures. • Alert management to emerging trends in incidents. • Track and analyse trends in the Service Desk and generate statistical reports. • Generate reports based on service level agreements and required metrics. • Maintain strict confidentiality of information that may be disclosed when working on users systems. • Perform other related duties, as assigned.