Level 1 Customer Support

Responsibilities

• Respond to customer inquiries & provide solutions in a timely & professional manner
• Assist customers with product-related questions, technical issues, & account inquiries
• Troubleshoot & resolve customer issues by utilizing available resources & following established procedures
• Document customer interactions & maintain accurate records of all inquiries & resolutions
• Escalate complex issues to appropriate teams or higher-level support as needed
• Identify recurring issues & collaborate with the team to develop solutions & improve processes
• Stay updated on product features, updates, & policies to provide accurate information to customers
• Contribute to a positive & collaborative team environment by sharing knowledge & best practices
  

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred
• Previous experience in customer service or technical support role is a plus
• Excellent verbal & written communication skills
• Strong problem-solving abilities & attention to detail
• Ability to multitask & prioritize tasks in a fast-paced environment
• Proficiency in using customer support software & CRM systems
• Flexibility to work non-traditional hours, including evenings & weekends, as needed
• Positive attitude & willingness to learn & adapt to new challenges
• Ability to work independently & as part of a team