Job Description!! We are seeking a highly motivated & customer-oriented individual to join our team as a Level 1 Customer Support Representative. The primary responsibility of this role is to provide efficient & effective support to our customers via various communication channels, including phone, email, & chat. The ideal candidate should possess excellent communication skills, problem-solving abilities, & a strong commitment to customer satisfaction Responsibilities Respond to customer inquiries & provide solutions in a timely & professional manner Assist customers with product-related questions, technical issues, & account inquiries Troubleshoot & resolve customer issues by utilizing available resources & following established procedures Document customer interactions & maintain accurate records of all inquiries & resolutions Escalate complex issues to appropriate teams or higher-level support as needed Identify recurring issues & collaborate with the team to develop solutions & improve processes Stay updated on product features, updates, & policies to provide accurate information to customers Contribute to a positive & collaborative team environment by sharing knowledge & best practices Qualifications High school diploma or equivalent required; bachelor’s degree preferred Previous experience in customer service or technical support role is a plus Excellent verbal & written communication skills Strong problem-solving abilities & attention to detail Ability to multitask & prioritize tasks in a fast-paced environment Proficiency in using customer support software & CRM systems Flexibility to work non-traditional hours, including evenings & weekends, as needed Positive attitude & willingness to learn & adapt to new challenges Ability to work independently & as part of a team Submit Your Application Social Network and Web Links Provide us with links to see some of your work (Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium) Employer Education
Job Description!! The Sales Operations Head is responsible for overseeing & optimizing the sales processes within the organization. This role involves managing sales data, implementing strategies to enhance sales efficiency, & collaborating with cross-functional teams to drive overall business success Responsibilities Sales Strategy Development: Collaborate with senior management to develop and implement effective sales strategies Analyze market trends & competitor activities to identify opportunities for growth Sales Process Optimization: Streamline sales processes to improve overall efficiency & effectiveness Implement tools and technologies to enhance sales automation & productivity Sales Analytics: Analyze sales data to provide insights & recommendations for performance improvement Develop & maintain sales performance metrics & dashboards Cross-Functional Collaboration: Work closely with marketing, finance, & other departments to ensure alignment with sales objectives Foster communication & collaboration between sales & other functional areas Training and Development: Provide training & development programs for the sales team to enhance skills and knowledge Ensure the team is well-equipped to meet sales targets Forecasting and Planning: Develop & manage sales forecasting processes Collaborate with finance to ensure accurate budgeting & resource allocation Sales Enablement: Implement sales enablement tools & resources to empower the sales team Ensure sales representatives have the necessary support to meet & exceed targets Performance Monitoring: Monitor individual & team performance against targets Implement corrective actions as needed to address performance gaps Qualifications Bachelor's degree in Business Administration, Sales, or any graduate Proven experience in sales operations or a related role Strong analytical & problem-solving skills Excellent communication & leadership abilities Familiarity with sales automation tools & CRM systems Strategic thinking with the ability to execute & drive results Submit Your Application Social Network and Web Links Provide us with links to see some of your work (Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium) Employer Education
Job Description!! We are seeking a talented and experienced Network Engineer to join our dynamic team. The Network Engineer will be responsible for designing, implementing, & maintaining our organization's network infrastructure to ensure optimal performance, reliability, & security. The ideal candidate will have a strong technical background in networking technologies, excellent problem-solving skills, and the ability to work both independently & collaboratively in a fast-paced environment Responsibilities Design, configure, and deploy network infrastructure, including routers, switches, firewalls, & wireless access points Implement network security measures to protect against unauthorized access, viruses, & other security threats Monitor network performance and troubleshoot issues to ensure uptime & reliability Perform network capacity planning & scalability assessments to support business growth & evolving technology needs Collaborate with cross-functional teams to design & implement network solutions that meet business requirements Document network configurations, procedures, & best practices for knowledge sharing & future reference Stay current with industry trends & best practices in networking technologies & security Excellent in C/C++/Erlang/Python programming languages Good understanding of VoIP protocols like SIP, RTP/RTCP Experience in Open source VoIP frameworks like Kamailio, Freeswitch, Asterisk, etc Experience in WebRTC programming Good knowledge of networking fundamentals and TCP/IP protocol Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field 3+ years of experience in network engineering or a related role Strong understanding of networking concepts & protocols, including TCP/IP, VLANs, routing protocols, & VPN technologies Hands-on experience with network equipment from vendors such as Cisco, Juniper, Palo Alto Networks, etc Experience with network monitoring & troubleshooting tools (e.g., Wireshark, SNMP, NetFlow) Excellent analytical and problem-solving skills, with the ability to diagnose & resolve complex network issues Strong communication skills, with the ability to effectively convey technical concepts to both technical & non-technical stakeholders Submit Your Application Social Network and Web Links Provide us with links to see some of your work (Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium) Employer Education
Job Description!! We are seeking a highly motivated & customer-oriented individual to join our team as a Level 1 Customer Support Representative. The primary responsibility of this role is to provide efficient & effective support to our customers via various communication channels, including phone, email, & chat. The ideal candidate should possess excellent communication skills, problem-solving abilities, & a strong commitment to customer satisfaction Responsibilities Respond to customer inquiries & provide solutions in a timely & professional manner Assist customers with product-related questions, technical issues, & account inquiries Troubleshoot & resolve customer issues by utilizing available resources & following established procedures Document customer interactions & maintain accurate records of all inquiries & resolutions Escalate complex issues to appropriate teams or higher-level support as needed Identify recurring issues & collaborate with the team to develop solutions & improve processes Stay updated on product features, updates, & policies to provide accurate information to customers Contribute to a positive & collaborative team environment by sharing knowledge & best practices Qualifications High school diploma or equivalent required; bachelor's degree preferred Previous experience in customer service or technical support role is a plus Excellent verbal & written communication skills Strong problem-solving abilities & attention to detail Ability to multitask & prioritize tasks in a fast-paced environment Proficiency in using customer support software & CRM systems Flexibility to work non-traditional hours, including evenings & weekends, as needed Positive attitude & willingness to learn & adapt to new challenges Ability to work independently & as part of a team Submit Your Application Social Network and Web Links Provide us with links to see some of your work (Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium) Employer Education
Job Description!! The Sales Operations Head is responsible for overseeing & optimizing the sales processes within the organization. This role involves managing sales data, implementing strategies to enhance sales efficiency, & collaborating with cross-functional teams to drive overall business success Responsibilities Sales Strategy Development: Collaborate with senior management to develop and implement effective sales strategies Analyze market trends & competitor activities to identify opportunities for growth Sales Process Optimization: Streamline sales processes to improve overall efficiency & effectiveness Implement tools and technologies to enhance sales automation & productivity Sales Analytics: Analyze sales data to provide insights & recommendations for performance improvement Develop & maintain sales performance metrics & dashboards Cross-Functional Collaboration: Work closely with marketing, finance, & other departments to ensure alignment with sales objectives Foster communication & collaboration between sales & other functional areas Training and Development: Provide training & development programs for the sales team to enhance skills and knowledge Ensure the team is well-equipped to meet sales targets Forecasting and Planning: Develop & manage sales forecasting processes Collaborate with finance to ensure accurate budgeting & resource allocation Sales Enablement: Implement sales enablement tools & resources to empower the sales team Ensure sales representatives have the necessary support to meet & exceed targets Performance Monitoring: Monitor individual & team performance against targets Implement corrective actions as needed to address performance gaps Qualifications Bachelor's degree in Business Administration, Sales, or any graduate Proven experience in sales operations or a related role Strong analytical & problem-solving skills Excellent communication & leadership abilities Familiarity with sales automation tools & CRM systems Strategic thinking with the ability to execute & drive results Submit Your Application Social Network and Web Links Provide us with links to see some of your work (Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium) Employer Education
Job Description!! We are seeking a highly skilled & experienced Unix, IP Networking, & FreeSWITCH Engineer to join our team. In this role, you will play a crucial part in managing our Unix-based systems, ensuring the stability & security of our IP network infrastructure, and optimizing our FreeSWITCH VoIP telephony solutions. If you have a deep understanding of Unix/Linux systems, IP networking protocols, & VoIP technologies Responsibilities Unix/Linux System Administration: Install, configure, & maintain Unix/Linux servers, ensuring high availability & performance Monitor system health, troubleshoot issues, & perform routine maintenance tasks Manage user accounts, permissions, and file systems Automate tasks and develop scripts for system optimization & efficiency Collaborate with software development & application teams to provide server support IP Networking: Design, implement, & maintain our IP network infrastructure Configure and manage routers, switches, firewalls, & VPNs Monitor network performance, diagnose & resolve connectivity & security issues Implement & manage IP addressing, routing protocols (e.g., BGP, OSPF), and VLANs Ensure network security by implementing best practices & security measures FreeSWITCH VoIP Engineering: Install, configure, & maintain FreeSWITCH servers & VoIP gateways Create & manage SIP trunks, extensions, & dial plans Troubleshoot & resolve VoIP-related issues, including call quality & connectivity problems Integrate FreeSWITCH with other telephony systems & applications as required Implement security measures to protect our VoIP infrastructure from threats Qualifications Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) Proven experience in Unix/Linux system administration & IP networking In-depth knowledge of FreeSWITCH & VoIP technologies Familiarity with scripting languages (e.g., Bash, Python) for automation Strong problem-solving & troubleshooting skills Excellent communication & collaboration abilities Certifications such as CompTIA Network+, Linux Professional Institute Certification (LPIC), or FreeSWITCH Certification is a plus Submit Your Application Social Network and Web Links Provide us with links to see some of your work (Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium) Employer Education