Job Description!! We are seeking a highly motivated & customer-oriented individual to join our team as a Level 1 Customer Support Representative. The primary responsibility of this role is to provide efficient & effective support to our customers via various communication channels, including phone, email, & chat. The ideal candidate should possess excellent communication skills, problem-solving abilities, & a strong commitment to customer satisfaction Responsibilities Respond to customer inquiries & provide solutions in a timely & professional manner Assist customers with product-related questions, technical issues, & account inquiries Troubleshoot & resolve customer issues by utilizing available resources & following established procedures Document customer interactions & maintain accurate records of all inquiries & resolutions Escalate complex issues to appropriate teams or higher-level support as needed Identify recurring issues & collaborate with the team to develop solutions & improve processes Stay updated on product features, updates, & policies to provide accurate information to customers Contribute to a positive & collaborative team environment by sharing knowledge & best practices Qualifications High school diploma or equivalent required; bachelor’s degree preferred Previous experience in customer service or technical support role is a plus Excellent verbal & written communication skills Strong problem-solving abilities & attention to detail Ability to multitask & prioritize tasks in a fast-paced environment Proficiency in using customer support software & CRM systems Flexibility to work non-traditional hours, including evenings & weekends, as needed Positive attitude & willingness to learn & adapt to new challenges Ability to work independently & as part of a team Submit Your Application Social Network and Web Links Provide us with links to see some of your work (Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium) Employer Education
Job Description!! The Sales Operations Head is responsible for overseeing & optimizing the sales processes within the organization. This role involves managing sales data, implementing strategies to enhance sales efficiency, & collaborating with cross-functional teams to drive overall business success Responsibilities Sales Strategy Development: Collaborate with senior management to develop and implement effective sales strategies Analyze market trends & competitor activities to identify opportunities for growth Sales Process Optimization: Streamline sales processes to improve overall efficiency & effectiveness Implement tools and technologies to enhance sales automation & productivity Sales Analytics: Analyze sales data to provide insights & recommendations for performance improvement Develop & maintain sales performance metrics & dashboards Cross-Functional Collaboration: Work closely with marketing, finance, & other departments to ensure alignment with sales objectives Foster communication & collaboration between sales & other functional areas Training and Development: Provide training & development programs for the sales team to enhance skills and knowledge Ensure the team is well-equipped to meet sales targets Forecasting and Planning: Develop & manage sales forecasting processes Collaborate with finance to ensure accurate budgeting & resource allocation Sales Enablement: Implement sales enablement tools & resources to empower the sales team Ensure sales representatives have the necessary support to meet & exceed targets Performance Monitoring: Monitor individual & team performance against targets Implement corrective actions as needed to address performance gaps Qualifications Bachelor's degree in Business Administration, Sales, or any graduate Proven experience in sales operations or a related role Strong analytical & problem-solving skills Excellent communication & leadership abilities Familiarity with sales automation tools & CRM systems Strategic thinking with the ability to execute & drive results Submit Your Application Social Network and Web Links Provide us with links to see some of your work (Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium) Employer Education
Job Description!! We are seeking a talented and experienced Network Engineer to join our dynamic team. The Network Engineer will be responsible for designing, implementing, & maintaining our organization's network infrastructure to ensure optimal performance, reliability, & security. The ideal candidate will have a strong technical background in networking technologies, excellent problem-solving skills, and the ability to work both independently & collaboratively in a fast-paced environment Responsibilities Design, configure, and deploy network infrastructure, including routers, switches, firewalls, & wireless access points Implement network security measures to protect against unauthorized access, viruses, & other security threats Monitor network performance and troubleshoot issues to ensure uptime & reliability Perform network capacity planning & scalability assessments to support business growth & evolving technology needs Collaborate with cross-functional teams to design & implement network solutions that meet business requirements Document network configurations, procedures, & best practices for knowledge sharing & future reference Stay current with industry trends & best practices in networking technologies & security Excellent in C/C++/Erlang/Python programming languages Good understanding of VoIP protocols like SIP, RTP/RTCP Experience in Open source VoIP frameworks like Kamailio, Freeswitch, Asterisk, etc Experience in WebRTC programming Good knowledge of networking fundamentals and TCP/IP protocol Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field 3+ years of experience in network engineering or a related role Strong understanding of networking concepts & protocols, including TCP/IP, VLANs, routing protocols, & VPN technologies Hands-on experience with network equipment from vendors such as Cisco, Juniper, Palo Alto Networks, etc Experience with network monitoring & troubleshooting tools (e.g., Wireshark, SNMP, NetFlow) Excellent analytical and problem-solving skills, with the ability to diagnose & resolve complex network issues Strong communication skills, with the ability to effectively convey technical concepts to both technical & non-technical stakeholders Submit Your Application Social Network and Web Links Provide us with links to see some of your work (Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium) Employer Education