Job
Description
The Opportunity: The Benefits and Leaves Analyst will be responsible for administering employee benefits and leave of absence programs within the HR Shared Services Center (SSC). This role ensures compliance with company policies and regulatory requirements while providing a high level of service to employees. The analyst will leverage ServiceNow for case management and Workday for benefits and leave administration, ensuring efficient processing and data accuracy. Additionally, co-ordinate directly with local vendors in the regions that utilise local systems. Act as a Tier 2 response directly interacting with employees to resolve their complex queries on benefit and leave management. Key Responsibilities: Benefits Administration: Administer employee benefits programs, including health insurance, retirement plans, and wellness initiatives. Process employee enrolments, changes, and terminations. Serve as the first point of contact for benefits-related inquiries ensuring timely resolution. Coordinate with benefits vendors and internal stakeholders to ensure smooth operations. Assist in open enrolment activities, including system updates, communications, and employee support. Leave of Absence Management: Process and track employee leave requests (FMLA, maternity, disability, personal, etc.) Ensure compliance with company policies, labor laws, and country-specific leave regulations. Provide guidance to employees and managers on leave entitlements, eligibility, and return-to-work procedures. Work closely with payroll and HR teams to ensure accurate pay calculations for leaves. Maintain proper documentation and case tracking. HR Systems & Reporting: Use Workday to manage benefits and leaves workflows, ensuring data accuracy and compliance. Leverage ServiceNow to track and resolve employee inquiries efficiently. Generate reports on benefits participation, leave trends, and compliance metrics. Identify process improvements and contribute to system enhancements in Workday and ServiceNow. Qualifications & Skills: 3+ years of experience in HR shared services, benefits, and leave administration. Strong knowledge of Workday Benefits & Leave modules preferred. Experience using ServiceNow for HR case management preferred. Understanding of employment laws and compliance requirements related to benefits and leaves. Excellent communication skills with a strong customer service mindset. High attention to detail and ability to manage multiple priorities. Strong analytical skills with experience in reporting and process optimization. Qualifications: Experience in a multinational shared services environment. Knowledge of global benefits and leave policies (EU, APAC, Americas). HR certification (e.g., PHR, SHRM-CP) is a plus.
