Job Description

What We Are Looking For: We are seeking fluent speakers of French to join our HR Shared Services Center team. As a Multilingual HR Shared Services Center Support, you will provide exceptional support to our global employees, responding to their HR-related queries and resolving issues in a timely and professional manner. Key Responsibilities: Respond to HR-related queries from employees via multiple channels Provide support and resolve issues related to HR policies, procedures, and processes Educate and train employees on HR services available to them and encourage self-service on tools such as the HR Portal and other systems, when appropriate Collaborate with HR Business Partners, Local HR and Centers of Excellence to resolve escalated cases Communicate effectively with employees, managers, and HR stakeholders in French Document and track employee inquiries and issues using our HR service management system Collaborate with HR teams to resolve complex issues and improve processes Participate in training and development programs to enhance knowledge and skills Location: Onsite Coimbatore City Reporting: Reports to Supervisor, Transaction Delivery Requirements: Fluency in French (Read, written and spoken) Strong communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Excellent problem-solving and analytical skills Ability to maintain confidentiality and handle sensitive information Nice to Have: Previous experience in an HR Shared Services Center or similar role Basic knowledge of HR policies, procedures, and processes Knowledge of HR service management systems and software, like Workday and ServiceNow Certification in HR or a related field Experience working in a global, multicultural environment Education: Bachelor's degree in human resources, Business Administration, or a related field. Language proficiency level: B1 or B2 level according to the CEFR (Common European Framework of Reference for Languages) Certification from a recognized language institution: Alliance Franaise, Instituto Cervantes, or Goethe-Institut Experience: 0-3 years of experience in any customer facing role or customer support.