Learning & Quality

Roles and Responsibilities

• Conduct comprehensive orientation sessions and on-the-job training for all new employees at the Pune facilities.
• Collaborate with department heads to assess and identify training needs for both new and existing staff.
• Develop and deliver structured training programs by modifying existing modules or creating new content tailored to operational requirements, under the guidance of the Learning & Quality Head.
• Act as a coach and mentor to frontline staff, supporting skill-building and day-to-day development.
• Create and manage monthly and quarterly training calendars specific to Pune and implement these trainings as per the centralized training calendar.
• Apart from the centralized calendar, proactively plan and execute additional trainings as per the house/facility needs.
• Ensure all training initiatives align with organizational policies, SOPs, and compliance standards.
• Stay updated with modern training tools, adult learning methods, and best practices to ensure effective delivery.
• Support cross-functional training requirements, especially for nursing, care, F&B, and admin teams.
• Maintain accurate records of all training sessions, including attendance, assessment results, and feedback.
• Track retraining needs and schedule refresher sessions based on audit or compliance gaps. Conduct assessments (written, practical, or viva) for care staff to evaluate knowledge retention and support internal promotions.
• Lead the consolidation and regular updating of all training materials used at the Pune facility. Ensure all training activities are well-documented and embedded within the organization's quality framework.

Desired Candidate Profile

• Strong stand-up delivery and facilitation skills, with the ability to create and deliver training across all staff levels.
• Candidates with a nursing or clinical teaching background and prior training experience will be preferred.
• Excellent communication and presentation skills, with an engaging and clear training style.
• In-depth knowledge of adult learning principles, competency-based training, and SOP-based teaching.
• Minimum 5–7 years of experience in training and development, ideally within the healthcare or elder care sector.
• Energetic, enthusiastic, and people-oriented with strong coordination and feedback mechanisms.