Learning Experience Technology

Job Summary:

LET Team provides technical and application support for virtual & Classroom training sessions which includes (In-Person Classroom, Videoconferencing Technology, MS Teams). This includes session support, application support software maintenance, and interfacing with various teams to enhance the delivery of the training. Typical duties include regularly supporting virtual training and classroom sessions, troubleshooting technical issues that arise, and ensuring that the users experience is improved, not hampered by the required technology. Additional tasks may include working on learning authoring tools, create templates, performing testing across locations, working with Tier 2 and 3 teams to resolve issues

Responsibilities:

* Provide Technical assistance during Live virtual sessions, including audio, video and connectivity issues for faculty and participants.

* Ensure to perform testing for tools that we support prior to the session to have a seamless session

* Provide dedicated support in a proactive manner for selected sessions, being available for assistance throughout the duration of such sessions.

* When systems issues arise, ensures appropriate root cause problem resolution has occurred and that system issues are addressed and communicated accordingly.

• Escalate appropriate issues to next level according to current agreed-upon standards and processes in a timely manner and communicate escalations to team.

* May participate in development/certification/system tests of new products or releases.

* Provide support to the supported applications and respond within the set timelines

* Stay current on updates to the tools that are supported to ensure that any new features are understood and included in the support processes

Client : Accenture

Location : Bangalore Adugodi

Shift: 5days WFO (Rotational shifts) with 2 way Cab facility is available within 30 KM.