Learning and Development Coordinator

As a Training & Development Coordinator in the hospitality industry, you will play a crucial role in identifying training needs and designing targeted programs for various restaurant departments. Your responsibilities will include conducting onboarding sessions for new hires, organizing skill enhancement workshops, and developing training calendars for functional areas such as Kitchen, Service, Front Desk, and Housekeeping. Evaluating training effectiveness through employee feedback and performance monitoring will be essential to ensure continuous improvement. Collaborating with department heads to align training with daily operations and business goals will be a key aspect of your role. You will maintain detailed training records, adhere to brand guidelines and SOPs, and lead initiatives focused on soft skills and customer service to enhance guest satisfaction and service quality. Regular travel to different outlets for on-ground training will be required as part of this profile. To excel in this position, you should hold a Bachelor's Degree or Diploma in Hotel Management, Hospitality, or Human Resources, with at least 3 years of relevant experience in Learning & Development, preferably within the hospitality or restaurant industry. Strong communication, facilitation, and interpersonal skills are essential, along with a deep understanding of restaurant operations and customer service standards. Your ability to deliver engaging and interactive training sessions will be crucial to the success of this role. As a Training & Development Coordinator, success will be measured by the effective implementation of training programs, improved employee performance, and enhanced guest satisfaction levels. This role is vital in ensuring that all staff members are equipped with the necessary skills and knowledge to deliver exceptional service and uphold the brand's standards across all outlets. In summary, the Training & Development Coordinator position offers a dynamic opportunity to drive training initiatives, foster employee growth, and elevate customer service standards within a leading restaurant chain. By focusing on continuous improvement and aligning training with operational objectives, you will contribute significantly to the organization's overall success.,