Learning Administrator- Senior

EY- Global Delivery Services (GDS) People Consulting (PC) – Managed Learning Services (MLS) - Senior Consultant

Managing the global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As a member of our GDS PC practice, you’ll be part of a team that supports clients in aligning their HR function with the organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi-industry and a truly global work experience to take your career in the right direction.

The opportunity

We are looking for Managed Learning Services- Senior Consultant with expertise in managing and executing the deployment of large-scale global learning programs/system implementations. This is a fantastic opportunity to be part of a leading global professional services organisation whilst being instrumental in growth of the GDS PC team.

Your key responsibilities

• Design and develop of the MLS processes, encompassing SOPs/work instructions for the entire taxonomy of pre-event, on-event and post event activities
• Partner with global learning sponsors, program owners and other key project stakeholders to identify and develop the requirements for learning deployment, the learner's journey and in-scope support
• Employ evaluation and reporting framework (Like Kirkpatrick)
• Schedule target learners and forecasting the number of classes, participants and deployment modality (VILT/ILT/eLearning, Webcast), timing, session counts and general course planning
• Submit/supervise the entire learning set-up phase. Scheduling, managing participant rosters, communications and compliance

QRM

• Quality compliance with the standardized global process model, with no deviations from the agreed-upon deployment processes
• Responsible for quality reviews and support of the learning activities in accordance with established processes with strict adherence to the defined Service Level Agreements (SLAs)
• Develop KPI criteria to measure the outcomes at the technology, process and people levels
• Review and manage the learning programs by adhering to guidelines and turnaround times to enhance the learning experience
• Identify and communicate service delivery risks and issues to the appropriate stakeholders
• Recognize potential areas for process enhancement and propose recommendations for improvement
• Risk and compliance tracking and reporting
• Maintain high quality service delivery and excellent feedback from the client and global project counterparts

Team and Client Management

• Maintenance of the MLS materials/SOPs and documentation according to the changes and updates as per the client/ business requirements
• Support development of collaterals, tools, techniques, and methodologies to develop the practice
• Engage in effective communication and collaboration to build strong relationships with clients and other project team members
• Support relevant stakeholders in weekly/monthly client reporting
• Support training and onboarding of other team members as required
• Project management and reporting

Skills and attributes for success

• Skilled in managing ambiguity and taking proactive measures
• Expert in understanding learning requirements across various domains
• Experience in managing large scale global learning deployments and project management
• Exceptional attention to detail, which is critical for processing a large volume of transactions
• Excellent communication and presentation abilities
• Strong interpersonal skills with a client-centric approach
• Awareness of and sensitivity to cross-cultural dynamics
• High levels of energy, agility, and adaptability
• Open to travel for client projects in accordance with EY and country-specific travel advisory guidelines.

To qualify for the role, you must have

• Bachelor's degree or higher in Human Resources, Business Administration, Education, or a related field is required.
• 5 to 7 years of relevant experience working in learning managed services/shared services set-up.
• Experience in learning transitions/system implementations and deployment, process classification framework, learning management systems such as SuccessFactors, Oracle/Workday is preferred
• Proficient writing skills (grasp and command over English)
• Highly organized and methodical, with excellent time management skills
• Ability to work independently as well as to lead and collaborate within a team
• Proficiency in Microsoft Office Suite - MS PowerPoint and MS Excel
• Ability to articulate solutions and offer suggestions
• It would be a significant advantage if you have proficiency with course authoring and learning tools such as SAP EnableNow, Articulate Storyline, Adobe Captivate, WalkMe, Camtasia, Vyond and VideoScribe. Additionally, experience in creating various digital learning materials, including web-based learning modules, videos, interactive PDFs, webcasts, podcasts, nano-learning modules, and virtual instructor-led training (VILT), is desirable

What working at EY offers

At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you