Leadership & Team Management
o Lead, mentor, and manage a team of SAP Basis administrators.
o Ensure effective workload distribution, incident management, and escalations.
o Drive adherence to ITIL processes (Incident, Problem, Change Management).
SAP Basis Administration
o Manage and support SAP S/4HANA, BW/4HANA, HANA Database, and associated components.
o Perform system installations, upgrades, migrations, and patching.
o Manage system refreshes, client copies, and transport management.
o Ensure performance tuning, monitoring, and capacity planning of SAP systems.
Solution Manager (SolMan) & GRC
o Implement, configure, and maintain SAP Solution Manager functionalities including ChaRM, Monitoring, EWA, and System Landscape Directory.
o Manage and maintain SAP GRC for access controls, user provisioning, and compliance monitoring.
SAP Cloud & Integration Platforms
o Support and manage SAP CPI (Cloud Platform Integration), SAP Web Dispatcher, Fiori, and other web-based SAP applications.
o Ensure integration and connectivity between on-prem and cloud systems.
Governance, Security & Compliance
o Implement best practices for SAP system security, backups, and disaster recovery.
o Collaborate with the security team to manage user roles, authorizations, and compliance.
o Ensure adherence to audit requirements and IT security standards.
Collaboration & Stakeholder Management
o Work closely with SAP functional, development, and infrastructure teams.
o Partner with vendors and managed service providers for escalations and support.
o Provide regular updates to IT leadership on system health, performance, and risks
More about you
- While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:
Key Skills
- Strong leadership, team management, and mentoring skills.
- Excellent problem-solving and troubleshooting ability.
- Strong communication and stakeholder management skills.
- Ability to manage multiple priorities and deliver under pressure.
Preferred Certifications
- SAP Certified Technology Associate in S/4HANA and/or HANA DB.
- SAP Solution Manager or SAP GRC certifications (preferred).
- ITIL V3/V4 Foundation or higher.
- Cloud certifications (Azure, AWS, GCP) would be a plus.
Automation & Innovation
- Identify and eliminate waste caused by repetitive manual activities by introducing automation tools, scripts, or workflow enhancements.
- Work with the ASM partner and internal teams to embed automation in service operations wherever feasible.
- Foster a culture of innovation, leveraging modern tools and techniques to improve service reliability and speed.
Collaboration & Governance
- Collaborate with the Service Owner to align service delivery with strategic objectives and business priorities.
- Work closely with the Product Owner to support service refinement as part of the broader product lifecycle.
- Actively participate in CABs, service review boards, and incident/post-incident review sessions to maintain governance and accountability.
- Coordinate resolution across squads, infrastructure, and partner teams to address cross-functional issues.
Continuous Improvement
- Track service metrics and trends to proactively identify and resolve underlying systemic issues.
- Lead root cause analysis for major incidents and implement preventive measures.
- Promote LEAN principles to create a culture of continuous improvement within the SAP service domain.
People & Stakeholder Engagement
- Mentor and coach team members on service practices and the importance of operational discipline.
- Serve as a trusted advisor to stakeholders by translating technical service details into meaningful business language.
- Promote knowledge sharing across teams to improve support coverage and resilience.
Planning and Execution
- Contribute to sprint, release, and capacity planning from a service readiness perspective.
- Ensure readiness of service documentation, runbooks, monitoring tools, and escalation procedures.
- Maintain an accurate and current service catalogue and participate in roadmap and portfolio discussions.
Financial management
- Responsible for cost optimisation by executing service improvement plans
