Leadership & Team Management
o Lead, mentor, and manage a team of SAP Basis administrators.
o Ensure effective workload distribution, incident management, and escalations.
o Drive adherence to ITIL processes (Incident, Problem, Change Management).
SAP Basis Administration
o Manage and support SAP S/4HANA, BW/4HANA, HANA Database, and associated components.
o Perform system installations, upgrades, migrations, and patching.
o Manage system refreshes, client copies, and transport management.
o Ensure performance tuning, monitoring, and capacity planning of SAP systems.
Solution Manager (SolMan) & GRC
o Implement, configure, and maintain SAP Solution Manager functionalities including ChaRM, Monitoring, EWA, and System Landscape Directory.
o Manage and maintain SAP GRC for access controls, user provisioning, and compliance monitoring.
SAP Cloud & Integration Platforms
o Support and manage SAP CPI (Cloud Platform Integration), SAP Web Dispatcher, Fiori, and other web-based SAP applications.
o Ensure integration and connectivity between on-prem and cloud systems.
Governance, Security & Compliance
o Implement best practices for SAP system security, backups, and disaster recovery.
o Collaborate with the security team to manage user roles, authorizations, and compliance.
o Ensure adherence to audit requirements and IT security standards.
Collaboration & Stakeholder Management
o Work closely with SAP functional, development, and infrastructure teams.
o Partner with vendors and managed service providers for escalations and support.
o Provide regular updates to IT leadership on system health, performance, and risks
More about you
While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:
Key Skills
Strong leadership, team management, and mentoring skills.
Excellent problem-solving and troubleshooting ability.
Strong communication and stakeholder management skills.
Ability to manage multiple priorities and deliver under pressure.
Preferred Certifications
SAP Certified Technology Associate in S/4HANA and/or HANA DB.
SAP Solution Manager or SAP GRC certifications (preferred).
ITIL V3/V4 Foundation or higher.
Cloud certifications (Azure, AWS, GCP) would be a plus.
Automation & Innovation
- Identify and eliminate waste caused by repetitive manual activities by introducing automation tools, scripts, or workflow enhancements.
- Work with the ASM partner and internal teams to embed automation in service operations wherever feasible.
- Foster a culture of innovation, leveraging modern tools and techniques to improve service reliability and speed.
Collaboration & Governance
- Collaborate with the Service Owner to align service delivery with strategic objectives and business priorities.
- Work closely with the Product Owner to support service refinement as part of the broader product lifecycle.
- Actively participate in CABs, service review boards, and incident/post-incident review sessions to maintain governance and accountability.
- Coordinate resolution across squads, infrastructure, and partner teams to address cross-functional issues.
Continuous Improvement
- Track service metrics and trends to proactively identify and resolve underlying systemic issues.
- Lead root cause analysis for major incidents and implement preventive measures.
- Promote LEAN principles to create a culture of continuous improvement within the SAP service domain.
People & Stakeholder Engagement
- Mentor and coach team members on service practices and the importance of operational discipline.
- Serve as a trusted advisor to stakeholders by translating technical service details into meaningful business language.
- Promote knowledge sharing across teams to improve support coverage and resilience.
Planning and Execution
- Contribute to sprint, release, and capacity planning from a service readiness perspective.
- Ensure readiness of service documentation, runbooks, monitoring tools, and escalation procedures.
- Maintain an accurate and current service catalogue and participate in roadmap and portfolio discussions.
Financial management
- Responsible for cost optimisation by executing service improvement plans
