Lead Technical Engineer

As a Lead Technical Engineer at Kalibrate Group, you will be part of a dedicated team providing 24x7x365 technical support to our global client base. Your primary responsibility will be to serve as the initial point of contact for clients, fostering strong relationships with both internal stakeholders and customers. You will leverage your technical expertise to efficiently resolve Incidents and Service Requests, while also escalating complex issues to specialized teams when necessary. We are seeking an experienced and enthusiastic individual to join our US team. The ideal candidate should have a background in 3rd line/senior technical service desk roles, possessing comprehensive knowledge of SQL and Microsoft Azure technologies. Strong communication skills, both technical and non-technical, are essential, along with a commitment to delivering exceptional customer service. In this role, you will lead technical investigations for critical issues, collaborate with other teams to address escalated problems, and provide training to junior engineers. Your responsibilities will include application support, ticket management, adherence to SLAs, and ensuring high client satisfaction. Additionally, you will play a key role in team leadership and contribute to technical documentation and root cause analyses. Essential qualifications for this position include proficiency in SQL, Windows server knowledge, experience in client-facing roles, and familiarity with ITIL practices. Desirable skills include expertise in Microsoft Azure technologies, ITIL certification, and knowledge of Dev Ops/Agile frameworks. As a member of our team, you are expected to demonstrate a strong team ethic, accountability, reliability, and a passion for continuous learning and improvement. If you are a proactive problem-solver with excellent analytical skills and a desire to make a difference in a dynamic technical environment, we invite you to join our diverse and dedicated team at Kalibrate Group.,