Lead Specialist -Metrics, Analytics & Reporting

Oliver Wyman

3 - 5 years

9 - 13 Lacs

noida gurugram

Posted:2 months ago| Platform:

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Skills Required

it services performance tuning data analysis ms sql analytical support services scheduling data quality stored procedures python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Develop and maintain reports, dashboards, and scorecards that track key business metrics for Contact Centres.
Gather data from multiple sources, ensuring accuracy and consistency in reporting.
Analyse data to identify trends, patterns, and insights that can drive business decisions.
Work closely with business units to understand their reporting needs and deliver tailored solutions.
Continuously evaluate and improve reporting processes and tools for efficiency and effectiveness.
Provide training and support to users on how to access and interpret reports.
Collaborate with IT and data teams to ensure data quality and the integration of reporting systems.
Manage ad-hoc reporting requests and deliver timely responses to business inquiries.

What you need to have:

3-5 years of experience in IT support services, with significant reporting experience in managing large-scale data & reporting requirements.
Proven experience in a reporting or data analysis role.
Experience in design, develop and deployment of rich Graphic visualizations with Drill Down and Drop up options using Qlik view
Experience in creating Qlik Sense based Reports using multiple sources. Responsible for deploying the dashboards Responsible for performance tuning on SQL Server queries and stored procedures
Experience with Scheduled Automatic refresh and scheduling refresh in Qlik Sense service along with using Qlik Sense gateway.
Developed analysis reports and visualization using DAX functions on PowerBI like table function, aggregation function and iteration functions
Deliver advanced/complex reporting solutions such as Dashboards and Standardized reports using Qlik Sense Desktop
Strong End to end experience in designing and deploying data visualizations using Qlik Sense.
Experience in using Python and R scripts in Qlik Sense dashboards
Experience with Advanced Reporting and Dashboards in Qlik Sense.
Strong proficiency in MS SQL Server and prior experience in MS SQL Server performance tuning- Advanced knowledge of T-SQL, including transactions, error handling, CTEs, Row_Number/Over, hierarchical data sets. - Excellent understanding of indexes, locks, execution plans and file stats-
Conveys the designs to the software development teams via discussion, documentation and prototype code
Ability to translate complex data into actionable insights for non-technical audiences.
Over 5+ years of experience in IT support services, with significant reporting experience in managing large-scale data & reporting requirements.
Good knowledge of IT Services functions and their responsibilities and strong analytical and problem-solving ability
The ability to work and team effectively with business, management personnel, and diverse and geographically dispersed teams
Basic reporting skills
Possess innovative mindset by being open to new ideas and works comfortably with global teams

What makes you stand out:

Excellent English language skills (verbal and written),
Excellent communication, collaboration and basic project management skills
Good presentation skills with ability to present material clearly and concisely
Excellent awareness of different cultures and working practices across the regions
Proven experience in working in, and basic management of, diverse and geographically dispersed team

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