Lead ServiceNow SecOps & IRM Functional Consultant

As a Lead ServiceNow SecOps & IRM Functional Consultant, your role involves leading client engagements, designing and implementing ServiceNow solutions, and ensuring alignment with security and compliance best practices. You will need strong functional consulting skills, a solid understanding of ITIL v4 processes, and proven experience in delivering enterprise-grade ServiceNow implementations. Key Responsibilities: - Lead client workshops to assess current security and compliance processes. - Gather and analyze business, functional, and technical requirements to translate them into effective ServiceNow functional & technical solutions. - Design and implement ServiceNow SecOps and IRM solutions aligned with best practices, including modules such as Vulnerability Response, Security Incident Response, Risk Management, and Compliance Management. - Lead end-to-end ServiceNow implementations, collaborate with cross-functional teams, and mentor junior consultants. - Develop and execute test plans, identify and resolve issues during testing phases, and ensure adherence to quality standards. - Conduct training sessions for different user personas, provide post-implementation support, and assist with feature adoption. Required Skills & Qualifications: - Strong expertise in ITIL/ITSM ServiceNow functional consulting - Proven experience in implementing ServiceNow SecOps, IRM, and ITSM modules - Deep understanding of security operations, risk management, and compliance frameworks - Ability to gather and analyze business requirements, create detailed process flows, functional specs, and test cases - Proficient in technical documentation and MS Office tools, especially Visio - Experience in Agile/Scrum methodologies and tools such as Jira and Confluence - Strong communication, problem-solving, and interpersonal skills - Flexible, detail-oriented, and capable of working in dynamic environments with diverse stakeholders - Ability to work across all organizational levels and lead teams effectively Education: - Bachelors (mandatory) or Masters degree (MBA preferred) in computer science, Information Technology, or a related field. Experience: - At least 10 years of overall experience in ServiceNow functional consulting with at least 5+ years on SecOps & IRM modules (mandatory) along with ITSM module. Certifications: - ServiceNow CIS (SecOps & IRM), CSA, and ITIL Intermediate/Expert (preferred).,