Lead Quality Analyst

As a proactive and experienced QA Lead, you will be responsible for overseeing and enhancing the quality assurance process for web development projects built on WordPress, Shopify, and BigCommerce. Your role will involve leading QA teams, conducting manual testing, implementing process improvements, and utilizing modern automation and AI-driven testing tools such as Percy, Applitools, Playwright, and Katalon Studio. Your strong leadership skills, attention to detail, and ability to manage rapid turnaround tasks will be vital in maintaining high-quality standards. You will lead and manage the QA team across multiple CMS and e-commerce platforms, including WordPress, Shopify, BigCommerce, and GoHighLevel CRM. Your responsibilities will include performing manual QA for website builds, custom functionalities, eCommerce flows, landing pages, and third-party integrations. You will create and manage test plans, test cases, and QA reports for tasks like functional, UI/UX, and responsive testing. Overseeing quality checks for content migrations, plugin/theme updates, form validations, checkout flows, and website audits will also be part of your role. In addition, you will implement and refine scalable QA processes and SOPs tailored to high-volume web delivery environments. Collaboration with developers and project managers to align QA checkpoints with development goals is essential. Identifying test automation opportunities and applying tools such as Playwright, Selenium, or Katalon to improve regression cycles will be part of your responsibilities. Utilizing AI-powered testing tools like Percy and Applitools to enhance visual and functional testing coverage is also key. Tracking issues using test management and bug tracking tools such as JIRA, ClickUp, Trello, and TestRail, mentoring and supervising junior QA team members, conducting performance evaluations, and fostering a quality-first mindset within the team are crucial aspects of this role. Your qualifications should include at least 5 years of experience in web-based QA with a focus on WordPress, Shopify, and/or BigCommerce websites. Proven experience in testing WordPress sites, strong grasp of Shopify functionality, hands-on experience with website QA audits, team leadership experience, and the ability to work effectively on high-priority projects are must-have qualifications. Preferred skills and tools include experience with AI/visual testing tools, knowledge of automation tools like Playwright and Selenium, the ability to write or maintain basic test automation scripts, experience with performance testing tools, and familiarity with Git and CI/CD pipelines for integrated QA processes. Excellent written and verbal communication skills are also required for this role.,