Lead Provisioning, Audit & Compliances

As a Lead Provisioning, your main role is to ensure seamless provisioning for Mobility and broadband services. You will be responsible for the following key tasks: - Act as the single point of contact (SPOC) for all mobile provisioning-related requests, including voice, Wifi, SIM activations, migrations, upgrades, and SI transfers. - Manage end-to-end provisioning workflows in line with SLAs and regulatory compliance. - Coordinate with network teams, IT, Central CE, and partners to ensure timely and error-free provisioning. - Handle Inventory and SIM card life cycle management, including allocations, activations, and Non Rec deletions. - Analyze and resolve provisioning failures, escalate issues when necessary, and ensure minimal service downtime for customers. - Participate in new product testing, IVR Testing, Journey Testing, and Process Correction of new products and existing eCAF/Mitra/Thanks App Journeys. - Maintain updated documentation of provisioning processes, SOPs, and exception handling. - Support audit & compliance requirements related to subscriber activation and deactivation. - Provide reporting on provisioning performance, failure analysis, and process improvement initiatives. - Train and guide internal teams/D2C on provisioning processes and best practices. - Ensure error-free provisioning of customer orders in all systems for Broadband & Air Fiber. - Establish risk mitigation strategies to safeguard against potential challenges or disruptions. - Ensure compliance with regulations & legal requirements. - Identify bottlenecks in existing systems and proactively address the gaps through a solution-based approach. - Proactively identify failures, work on solutioning, and ensure operational and structural fixes. - Conduct business UATs to close the loop on issues post-implementation. - Track issues and work with the Product team to fix them structurally. - Identify exceptions, close within TAT, and eliminate defects. - Reconcile ARP and other plans, track issues, bug closures, and enhancements. - Lead System Integrations and Migrations across systems and ensure seamless execution. - Drive the Digital First journey by enhancing systems and processes. - Engage with cross-functional teams, including Marketing, IT, Operations, Network, CE, etc. - Serve as a single point of contact to manage internal and external audits for Broadband journeys. Key Skills & Competencies required for this role include: - Good understanding of telecom provisioning systems such as HLR/HSS, CRM, Billing, Order Management systems, and SIM Management tools. - Familiarity with mobile technologies (2G/3G/4G/5G), IMS & VoLTE provisioning. - Strong problem-solving and coordination skills. - Excellent communication skills for interaction with internal stakeholders and external partners. - Ability to work under pressure and manage high-volume provisioning requests. - Knowledge of regulatory norms (eKYC, MNP, TRAI compliance in India) is preferred.,