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Lead - Partner Enablement

Lead - Partner Enablement

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Freshworks

3 - 6 years

15 - 20 Lacs

Bengaluru

Posted:19 hours ago| Platform:

Apply

Skills Required

Training E-learning Interpersonal skills adobe creative suite Project management Agile Manager Technology Research Continuous improvement Information architecture

Work Mode

Work from Office

Job Type

Full Time

Job Description

Freshworks is looking for a highly creative and tech-savvy Learning Experience Designer to join our expanding Revenue Enablement team. In this role, youll lead the design and development of impactful, measurable learning programs and resources that empower Freshworks teams to engage with and sell our products effectively. Youll partner closely with our Go-to-Market (GTM) teams to create educational content and training materials that enhance sales performance and product knowledge. With a deep understanding of adult learning principles, youll translate complex business requirements into engaging and effective learning solutions in collaboration with subject matter experts and key stakeholders. This is a unique opportunity to shape the learning experiences that fuel our sales, partner, and customer success teams.

Key Responsibilities:

Collaborative Curriculum Design: Partner with cross-functional teams and Subject Matter Experts (SMEs) to co-create dynamic curricula for live classrooms, workshops, and e-learning experiences, utilizing AGILE methodologies for continuous improvement and flexibility.
Global Scalable Training: Design and deliver cutting-edge training solutions (live in-person, live virtual, and asynchronous) that are scalable across global audiences. Create engaging exercises, tutorials, job aids, knowledge assessments, and integrate social or connected learning strategies using multi-media-based assets.
Information Architecture: Craft clear and logical information structures to ensure content flows intuitively and is easily understood. Apply learning science principles to enhance knowledge retention and learner engagement.
eLearning Design: Utilize advanced eLearning authoring tools to develop interactive and immersive online learning experiences. Focus on content structure, clarity, and effective writing to collaborate seamlessly with eLearning developers.
Ongoing Quality Assessment: Regularly assess training solutions for quality, scalability, and impact on learner behavior and business objectives. Implement iterative improvements to drive measurable outcomes.
Technology - Enhanced Learning: Harness the power of innovative technologies to maximize learner access and deliver just-in-time learning opportunities. Continuously explore and incorporate emerging tech to craft engaging and memorable learning experiences.
Innovative Learning Solutions: Stay at the forefront of learning methodologies, technologies, and tools. Conduct ongoing research to ensure our learning solutions are cutting-edge and effective in meeting evolving learner needs.
Outcome-Oriented Assessment: Design robust assessments that accurately measure learner performance, ensuring alignment with desired outcomes and providing actionable insights for continuous improvement.

Qualifications

3-6+ years of experience designing online instructional activities, live workshops, learning experiences (including interactive eLearning modules and job aids) to support adult learners
Working knowledge of eLearning authoring tools, such as Articulate 360 (Rise & Storyline), Camtasia, Vyond, Canva, and the Adobe Creative Suite
Experience creating learning evaluation plans
Strong knowledge of inclusive and accessible design, including WCAG
Strong organizational and project management skills
Excellent communication, presentation, and interpersonal skills
Exceptional writing and editing skills
Ability to work independently and collaboratively in a fast-paced environment
A proactive and adaptable mindset with a commitment to continuous improvement and learning

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Freshworks

Software / SaaS

Chennai

1001-5000 Employees

402 Jobs

Key People

Girish Mathrubootham

Co-founder & CEO
Shivakumar Ganesan

Co-founder & CTO
Ravi S. Kumar

Chief Operating Officer

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Lead - Partner Enablement