Lead - IT Business Relationship

Greetings from Sutherland Global Services!!

Were currently hiring for Lead- IT Business Relationship Management role at Sutherland Global Services and I believe you'd be a great fit!

If you're looking to work on cutting-edge projects with a passionate team, we'd love to hear from you.

Leads in this role get to:

• Be the Point of Contact: serves as single point I.T. contact for Business Partners on incidents, changes, projects and initiatives that require technology input. Coordinates closely across IT functional areas that are supporting Business.
  
• Be the Expert: manage all Business Partner facing activities for IT. This includes engagement, developing relationship, understanding business direction and needs, driving formulation of solutions and roadmaps, proactive communications, service level management, reporting and service improvement initiatives through projects. Complete ownership of CSAT and NPS, ensures CSAT is high and improving all the time. Understands business processes, capabilities and the technologies that support them.
  
• Consistently Deliver: initiates actions required to define, maintain or improve service levels.
  
• Strengthen Relationships: expeditiously advocates for Business Partners within I.T. and I.T. to Business Partners.
  
• Enable and Guide: Promotes effective teamwork and manage the resolution of interpersonal issues.

Qualifications:

Excellent written and verbal communication, including technical writing skills
Strong interpersonal / relationship management skills in building partnershipsThe ability to conduct cost/benefit analysis & business case developmentExcellent analytical skill & problem solving approachFamiliarity with business strategy/ processes and expertise in designing business solutions that link disparate processes and application systems, with BPO Industry and outsourcing modelsLeadership and TeamworkUnderstanding of Basic Technology architectureUnderstanding of BPO industry & outsourcing modelsClient Management experienceITIL FundamentalsUnderstanding of Project Management methodologiesFinancial UnderstandingBachelor degree in related discipline or equivalent experience required; Masters or MBA degree a plus5 to 8 years of experience in relevant field for ManagersTechnical acumen in one or more technology disciplineBusiness acumen in at least one of the Business Partner domains

Note-

• Immediate Joiner Preferred.

If you are interested, kindly share your resumes on prachi.agrawal@sutherlandglobal.com, with below details:
Total Experience-

Current Org-

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Thanks and Regards,

Prachi Agrawal