Lead IT Administrator

Job Summary

We are looking for an experienced IT Administrator Lead to oversee IT operations, lead a team of professionals, and ensure seamless delivery of technical support and IT services. The role requires a strong combination of technical expertise and non-technical leadership capabilities to manage daily operations, drive strategic initiatives, and collaborate with internal and external stakeholders.

Roles & Responsibilities

Non-Technical Skills

• Lead communication and stakeholder engagement with clarity and professionalism.
• Manage time and priorities effectively in a fast-paced environment.
• Provide leadership and direction to the IT team, ensuring accountability and growth.
• Oversee multitasking and balance team workloads to meet service expectations.
• Conduct daily audits and ensure timely resolution of IT service tickets.
• Lead and support projects including procurement, software licensing, security systems, email creation, and IT device management.
• Collaborate with clients, vendors, and internal process owners for continuous improvement.
• Serve as a Subject Matter Expert (SME) within the team, offering technical and procedural guidances.

Technical Skills

• Administer and troubleshoot operating systems (Windows/macOS/Linux), including deployments and routine maintenance.
• Provide in-depth knowledge and support for IT equipment (computers, printers, networking devices).
• Manage Microsoft 365 Admin Center for user administration, policy enforcement, and service health monitoring.
• Ensure IT security through account management, MFA implementation, compliance checks, antivirus, and anti-spam systems.
• Support and troubleshoot Microsoft 365 applications and other standard technologies.
• Oversee cloud backup processes and data loss prevention strategies.
• Configure and maintain virtual machines, ensuring performance and security.

Qualifications

• Bachelors degree in Information Technology, Computer Science, or related field experience.
• Minimum of 8 years of experience in IT administration, with at least 2 years in a leadership role.
• Strong knowledge of Microsoft 365 ecosystem and IT infrastructure.