Service Desk

2 - 6 years

3 - 6 Lacs

Posted:10 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Act as the first point of contact for end-users requiring assistance via SysAid ticketing systems and Emails

  • Provide support in English, ensuring timely and effective resolution of incidents and service requests as per provided SoPs
  • Handle L1 support activities like:
    • Ticket Logging
    • First-Level troubleshooting based on SOPs
    • Assign tickets to correct team Qs
    • Manage ticket escalations through SysAid platform and user communication
    • Escalate unresolved incidents to appropriate support teams while maintaining ownership until closure.

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Information Technology and Services

Bengaluru

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