Lead II- Cloud Support

Job responsibilities:

• Answering/Troubleshooting on technical queries and dealing US clients via calls & Emails.
• Administer and resolve applications issues, provide updates and perform root cause analysis.
• Providing technical support to customers or end-users who are using Windows server-based systems.
• Managing and maintaining Windows server environments, including servers, applications, and databases.
• Responding to tickets raised by customers or end-users and ensuring that they are resolved within the defined Service Level Agreement (SLA).
• Managing and maintaining Active Directory, including creating and managing user accounts, groups, and permissions.
• Good customer handling skills (written & verbal).
• Diagnose and quickly resolve a wide range of Windows and applications problems to help minimize downtime.
• Troubleshooting as per preliminary guidelines to resolve the issues and escalate to respective departments.
• Provide support and identify all issues and prepare appropriate documentation of all issues and solutions.

Required Skills:

• Excellent Communication and leadership skills for Team management.
• Sound knowledge of Windows Server, Cloud Technology and Virtualization
• Ability to work well in a team and communicate effectively. ? Strong willingness to learn, grow, and acquire new technical skills.
• Should have good communication skills.
• Growth mindset that challenges the status quo and focuses on outside-the-box ideas and solutions.

Qualifications:

• Bachelors degree (or equivalent) in computer science.
• Minimum 7-11 years of experience in technical support, with at least 3 years in a leadership or managerial role.

About RTDS:

Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing and Cloud Telephony. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we&aposve catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services.

Our Mission:

To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers.

Our Vision:

Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach.

Our Brands:

AceCloud:

AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes:

• Public Cloud
• Private Cloud
• Cloud GPUs
• Kubernetes
• Infrastructure as a Service (IaaS)
• AWS Services

Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn more: https://acecloud.ai/

Ace Cloud Hosting:

Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include:

• Accounting/Tax Application Hosting,
• Managed Security Services
• Managed IT Services and
• Hosted Virtual Desktop Solutions

Learn More: https://www.acecloudhosting.com/

Key Highlights:

Industry Experience:

Data Center Partners:

Strategic Partnerships:

• Microsoft Direct Partner under the CSP Program.
• Intuit Authorized Commercial Hosting Provider.
• AWS Advanced Consulting Partner with Storage & SMB Competencies
• VMware Enterprise Partner for Infrastructure & Desktop Virtualization solutions

Accreditations and Memberships:

• ISO/IEC 27001:2022 Certified
• Registered with NASSCOM
• Member of the Internet Telephony Services Providers Association in the UK.

Awards and Recognitions:

• Customer Service Department of the Year Stevie Award (2024)
• CPA Practice Advisor Readers' Choice Awards (2023)
• VMware Accelerating Cloud Provider Partner Award (2020)
• K2 Quality Award for Customer Satisfaction (2019)
• Great User Experience Award by FinancesOnline (2018)
• User Favourite Award by Accountex USA (2016)

Contact Information

Website: