Lead II- Cloud Support

As a Technical Support Manager at Real Time Data Services (RTDS), your primary responsibility will be to handle technical queries and troubleshoot issues for US clients via calls & emails. You will be expected to administer and resolve application issues, provide updates, and perform root cause analysis. Additionally, you will provide technical support to customers using Windows server-based systems, manage and maintain Windows server environments, including servers, applications, and databases, and respond to tickets raised by customers within the defined Service Level Agreement (SLA). You will also be responsible for managing and maintaining Active Directory, diagnosing and resolving a wide range of Windows and applications problems, troubleshooting according to guidelines, and escalating issues to respective departments. Furthermore, you will need to provide support, identify issues, and prepare documentation of all problems and solutions. To excel in this role, you must possess excellent communication and leadership skills for team management, sound knowledge of Windows Server, Cloud Technology, and Virtualization, and the ability to work effectively in a team environment. A strong willingness to learn, grow, and acquire new technical skills is essential, along with a growth mindset that challenges the status quo and focuses on innovative ideas and solutions. The ideal candidate for this position will hold a Bachelor's degree (or equivalent) in computer science and have a minimum of 7-11 years of experience in technical support, with at least 3 years in a leadership or managerial role. Real Time Data Services (RTDS) is a group of companies specializing in Cloud Computing and Cloud Telephony, founded in 2010. RTDS aims to empower businesses worldwide with technologically advanced solutions that enhance efficiency and streamline operations. As a market leader, RTDS has served over 10,000 clients globally, consistently delivering exceptional services. At RTDS, our mission is to become the forefront of Tech Global Leaders in Cloud Computing by striving for excellence in our products and services, providing a competitive edge to our customers. Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach. One of our brands, AceCloud, is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. With a comprehensive suite of services, AceCloud works closely with AWS for the SMB and Startup verticals PAN India, specializing in Cloud Assessment, AWS Migration, Application & Database Modernization, Data Analytics, Machine Learning, and AI. Another brand, Ace Cloud Hosting, based in Florida, USA, is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. RTDS boasts industry experience of over 15 years, serving over 8,000 clients globally with a team of 600+ employees. We have strategic partnerships with Microsoft, Intuit, AWS, and VMware, and we are accredited with ISO/IEC 27001:2022 certification and registered with NASSCOM. Join us at RTDS and be part of a dynamic team that is committed to delivering exceptional services and driving innovation in Cloud Computing. Learn more about us at https://www.myrealdata.in.,