Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in pune
>
UST
>
Lead I - Product Support

Lead I - Product Support

UST

2 - 6 years

0 Lacs

pune maharashtra

Posted:2 weeks ago| Platform: Shine logo

Apply

Skills Required

salesforce zendesk ticket creation workflow management customer coordination internal escalation documentation reporting excellent communication written verbal in english basic troubleshooting across platforms known issue handling familiarity with ticketing systems eg freshdesk strong problemsolving time management skills

Work Mode

On-site

Job Type

Full Time

Job Description

As a Level 1 Technical Support Specialist / Product Support Analyst, your role is to ensure timely delivery and support to meet client requirements as per product/project specifications. You will be managing team activities and readiness of the support ecosystem to ensure a smooth and seamless customer experience. Key Responsibilities: - Triage and categorize support tickets. - Provide answers to standard queries and issues. - Handle basic data exports, log pulls, and user requests. - Escalate unresolved cases to the appropriate internal team. Qualifications Required: - Ticket creation, triaging, and workflow management. - Customer coordination & internal escalation handling. - Documentation & reporting skills. - Excellent communication (written & verbal) in English. - Basic troubleshooting across platforms and known issue handling. - Familiarity with ticketing systems (e.g., Salesforce, Zendesk, Freshdesk). - Strong problem-solving and time management skills. In this role, you will understand and analyze business/technical requirements and their impact on applications and systems. You will respond to user queries via phone, email, chat, etc., resolving issues or escalating appropriately. Additionally, you will ensure the product documentation/knowledge base is up to date and coordinate with engineering teams for bug fixes and enhancements. You will also lead associate-level staff, monitor the quality/timeliness of their work, and drive technical/functional issues toward closure. Furthermore, you will plan and implement evolving support processes. If there are any additional details about the company in the job description, kindly provide that information separately.,

More Jobs at UST

Architect II - Technical SAP ABAP

Bengaluru

12 - 15 yrs

INR 0 - 0 Lacs

Lead I - SAP FICO with PS (Project Systems) and RAR

Bengaluru

5 - 7 yrs

INR 0 - 0 Lacs

Lead II - SAP ABAP

Bengaluru

7 - 9 yrs

INR 0 - 0 Lacs

Procurement

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Manual & Python Automation

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

UST

IT Services and IT Consulting

Aliso Viejo CA

Login to

Please Verify Your Phone or Email

Confirm Action

Lead I - Product Support