Hello, Truecaller is calling you from Gurgaon, India! Ready to pick up
Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere. We're all about bringing you smart services with a big social impact, keeping you safe from fraud, harassment, scam calls or messages, so you can focus on the conversations that matter.
- Top 20 most downloaded apps globally, and world's #1 caller ID and spam-blocking service for Android and iOS, with extensive AI capabilities, with more than
450 million
active users per month. - Founded in 2009, listed on Nasdaq OMX Stockholm and is categorized as a Large Cap. Our focus on innovation, operational excellence, sustainable growth, and collaboration has resulted in consistently high profitability and strong EBITDA margins.
- A team of 400 people from 45 different nationalities spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon and Tel Aviv
with high ambitions
.
We at
The team is a fantastic blend of young Turks and industry veterans from the top tech companies globally and we count many of India's top enterprises as our delighted customers.
As part of our aggressive growth plans, we are looking to bring in an experienced person within our Go To Market organisation, to lead our Enterprise BU and help in scaling our Customer Success function.
As a Lead - Customer Success
What you bring in:
- 10+ years of professional experience
- Experience in working with Enterprise clients
- 4+ years of good track record of managing & scaling Enterprise business within Customer Success function in SaaS/ Software product domain
- Have done Consultative client Management
- Strong management presence and leadership ability, with great communication and interpersonal skills that inspire and motivate teams
- Ability to effectively interact with businesses of various sizes from a wide variety of sectors.
- Excellent communication and negotiation skills.
- Ability to work well with teams.
- A customer-oriented attitude who drives results & achieves high levels of customer satisfaction.
- Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, delegation and planning.
The impact you will create:
- Lead, manage and coach a team of Customer Success Managers, developing individual skills, removing roadblocks, prioritising tasks, negotiation and account management
- Responsible for building & nurturing relations with customers & key personnel within customer companies.
- Develops and maintains customer relationships, ensuring that all assigned customer accounts are obtaining value and ultimately being responsible for overall customer satisfaction.
- Co-own with the Sales team to identify opportunities for sales upgrades and cross sells
- Manage churn across customers.
- Conduct joint business reviews to ensure customers are satisfied with Truecaller's enterprise products and services.
- Measure effectiveness of client success by being responsible for operational metrics for team such as churn/ revenue management, retention, NPS(Net Promoter Score) and legal and financial compliances
- Closely monitor processes and performance trends, undertake scalable initiatives for continuous improvement, take corrective action as necessary
- Coordinate with internal cross functional teams to ensure customer success offers a consistent and seamless service to a concurrent base of active customers.
- Design and implement best practices and team structure to optimally support accounts of all sizes and touch points
It would be great if you also have:
- Worked with fast growing cPAAS/SAAS organisations
Life at Truecaller -
Sounds like your dream job
We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check.
This position is based in Gurgaon, India.
in English
What we offer:
A smart, talented and agile team:
An international team where 45 nationalities are working together in several locations and time zones with a learning, sharing and fun environment. A great compensation package:
Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership to keep learning and improving and Wellness allowance.Great tech tools:
Pick the computer and phone that you fancy the most within our budget ranges. Office life:
We strongly believe in the in-person collaboration and follow an office-first approach while offering some flexibility. Enjoy your days with great colleagues with loads of good stuff to learn from, daily lunch and breakfast and a wide range of healthy snacks and beverages. In addition, every now and then check out the playroom for a fun break or join our exciting parties and or team activities such as Lab days, sports meetups etc. There something for everyone!
Come as you are:
