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Lead Consultant, Channel Helpdesk Specialist

3 - 7 years

0 Lacs

chennai tamil nadu

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

client management customer support market knowledge good communication skills organizational skills team engagement

Work Mode

On-site

Job Type

Full Time

Job Description

Genpact is a global professional services and solutions firm with a workforce of over 125,000 individuals across 30+ countries. The company is characterized by innate curiosity, entrepreneurial agility, and a commitment to creating lasting value for clients. Genpact, driven by its purpose of relentlessly pursuing a world that works better for people, serves and transforms leading enterprises, including the Fortune Global 500, leveraging its deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Lead Consultant, Channel Helpdesk Specialist. In this role, you will be responsible for providing support and executing various tasks under the guidance of the Director of Client Service Strategy and Initiatives. Your responsibilities in this role will include conducting targeted client outreach to promote digital adoption, responding to and fulfilling client requests related to onboarding and digital platform use, managing client inquiries, collaborating with internal teams to resolve client issues, and supporting communication efforts related to system changes and best practices for digital engagement. We are looking for individuals with the following qualifications: Minimum Qualifications / Skills: - Good communication skills, both written and verbal - Strong organizational skills with the ability to efficiently manage multiple client requests - Proficiency in working with digital platforms and client management tools - Customer-focused attitude with the ability to provide excellent client support - Demonstrated ability to work effectively across multiple markets and navigate geographical and regulatory complexity - Exhibit appropriate culture and values, fostering a high level of team engagement - Commitment to ongoing training and development for professional and personal growth Preferred Qualifications/ Skills: - Bachelor's degree in business, IT, or a related field This position is based in Chennai, India, and is a full-time role. The education level required is Bachelor's or equivalent. The job posting date is June 2, 2025, and the unposting date is ongoing. If you are passionate about consulting and possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity at Genpact.,

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