Lead - Captive Operations

You will be responsible for providing L2 operational support for SD-WAN solutions such as Cisco Viptela, Fortinet, Versa, Aruba, or similar platforms. Your key responsibilities will include troubleshooting SD-WAN related incidents, connectivity issues, and performance problems. Additionally, you will manage and support SD-WAN controllers, edge devices, and related components. It will be essential for you to perform configuration, monitoring, and health checks of WAN/SD-WAN devices. Collaborating with L1, L3, and vendor support teams for issue resolution will also be a crucial part of your role. You will implement approved changes, upgrades, and patches on SD-WAN devices and work on the integration of SD-WAN with existing WAN/MPLS networks. Ensuring compliance with network security standards and policies will be another important aspect of your responsibilities. Moreover, you will be required to prepare and maintain operational documentation, SOPs, and incident reports. Participation in 24x7 support with on-call rotation may be applicable in this role. Qualifications and Experience: - 5-7 years of overall networking experience, with a focus on SD-WAN. - Strong knowledge of SD-WAN platforms such as Cisco Viptela, Versa, Fortinet, etc. - Expertise in WAN technologies including MPLS, IPSec, GRE, BGP, OSPF, and QoS. - Experience in routing, switching, and firewall basics. - Proficient in hands-on troubleshooting using monitoring and diagnostic tools. - Familiarity with ITIL processes such as incident, change, and problem management. - Strong communication and documentation skills. Desired Skills: - Good knowledge of implementation, installation, integration troubleshooting, and overall functionalities. - Experience in troubleshooting platform-related issues, data backup, restoration, and retention. - Maintains awareness of the latest technologies in the domain.,