network data Name Consultancy Services

7.0 - 12.0 years

20 - 25 Lacs

Noida, Hyderabad, Chennai

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Versa SDWAN juniper meraki

Posted 2 weeks ago

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Sr Engineer- SDWAN & Versa Tata Communications

2.0 - 4.0 years

3 - 5 Lacs

Pune

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Job Description The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same. Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain

Posted 3 weeks ago

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Manager- SDWAN Tata Communications

7 - 10 years

14 - 18 Lacs

Pune

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Customer Service Engineers have the prime responsibility to receive, troubleshoot, resolve, escalate and close Customers incidents and requests, delivering superior customer service, APAC business hours. Functions Own technical escalations for the incidents and drive it till resolution Coordinate and participate in troubleshooting efforts between Cross Functional teams, vendors & customers Acknowledge escalation, Isolate faults, manage and resolve incidents Escalate to resolve incidents within SLA Support IM in major incidents Perform Root Cause Analysis on the incident and ensure the issue is permanently fixed to avoid repetition Upskill service desk by delivering training, breakout sessions or on the job guidance Manage and implement all type of Customer changes following Change Management Process Participation in the on-call Rota Support Top customers Documentation and updating the knowledge base Essential Qualifications: Bachelor's degree in electrical, Electronics, Telecommunications Technical Skills Network & SD-WAN Expertise Minimum 6+ years of experience in networking and SD-WAN (Versa), preferably within a service provider environment. Cisco Networking Skills Strong expertise in Cisco networking, holding at least a CCNP certification or higher. Routing & Switching Professional level understanding and hands-on experience with routing and switching technologies, including OSPF, BGP, EIGRP, VLANs, STP, and VTP. MPLS & WAN Technologies In-depth knowledge of MPLS, LDP, RSVP, QoS, and traffic engineering with real-world experience in WAN connectivity and optimization. SD-WAN Support Practical experience supporting SD-WAN solutions, specifically Versa SD-WAN, including controller configurations, policy-based routing, application-aware routing, and troubleshooting. Security & Firewall Understanding of network security principles, including firewalls, proxy servers, VPNs (IPsec, SSL), and access control policies. Experience with next-generation firewalls (NGFW) is a plus. Network Troubleshooting & Performance Optimization Proficiency in packet analysis, performance monitoring tools (Wireshark, SolarWinds, PRTG, NetFlow, etc.), and network diagnostics. Soft Skills & Competencies Problem-Solving & Critical Thinking - Ability to analyze complex technical issues, identify root causes, and implement effective solutions. Communication Skills - Strong verbal and written communication to interact with cross-functional teams, customers, and vendors. Customer Handling & Stakeholder Management - Managing escalations, setting expectations, and ensuring smooth communication between technical teams and business stakeholders. Incident & Crisis Management - Handling high-priority incidents with efficiency and ensuring timely resolution to minimize impact. Adaptability & Learning Mindset - Staying up to date with emerging technologies, security trends, and industry best practices. Collaboration & Teamwork - Working effectively with internal teams, vendors, and customers to achieve seamless network operations. Time Management & Prioritization - Managing multiple tasks, projects, and escalations effectively without compromising on quality. Documentation & Reporting - Creating clear, detailed documentation, technical reports, and knowledge base articles for efficient troubleshooting and process improvements.

Posted 1 month ago

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Network Presales Data Networks Renovision Automation Services (RASPL)

9 - 14 years

15 - 20 Lacs

Noida, Chennai, Bengaluru

Work from Office

Knowledge of DC-LAN (Tiered designs, Leaf/Spine, VXLAN, DCI, SDN-ACI/NSX),WAN (SDWAN-Viptela/VeloCloud/Versa/Aruba),Campus LAN,Wireless,WLAN,Routing Protocols-BGP/OSPF, Switching (IPsec/VXLAN/GRE),Load Balancer -F5 for presales.

Posted 1 month ago

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