Lead - Captive Operations

As a L2 SD WAN Operations Engineer at Tata Communications, you will play a crucial role in ensuring the day-to-day operation, maintenance, and troubleshooting of the company's SD WAN infrastructure. Your responsibilities will include providing tier 2 technical support for SD WAN incidents, service requests, and escalations to ensure timely resolution and adherence to service level agreements (SLAs). Your role will also involve performing routine maintenance activities such as software upgrades, patches, and configuration changes to uphold the health and stability of the SD WAN environment. Monitoring the performance and utilization of SD WAN devices, circuits, and applications will be necessary to optimize performance and address any potential issues proactively. Troubleshooting connectivity issues, packet loss, latency, and other network-related problems affecting SD WAN services will be a key aspect of your responsibilities. You will collaborate closely with network architects, engineers, and vendors to design, implement, and validate SD WAN solutions that align with business requirements and best practices. Participation in change management processes, including reviewing proposed changes, conducting impact assessments, and implementing changes following change management policies, will be part of your role. Additionally, documenting operational procedures, configurations, troubleshooting steps, and contributing to the development of knowledge base articles and training materials for SD WAN support teams will be essential. Staying updated on industry trends, emerging technologies, and best practices related to SD WAN and providing recommendations for continuous improvement and optimization of the SD WAN environment will be crucial for success in this role.,