Job
Description
The Lead Business Systems Analyst (Lead BSA) position is a very hands-on role requiring an organized team player with 8+ years of relevant experience . This role demands a proven ability to prioritize multiple projects and work effectively in a deadline-driven environment. A strong interest in interactive marketing is essential, and outstanding communication and project management skills are a must. Special emphasis is placed on gathering requirements, conducting analysis, translating business requirements into functional/business specifications, creating test plans, and developing quality assurance methodologies. Experience within the interactive industry is a plus. Lead BSAs will work collaboratively with Client Services, Custom Development teams, and relevant technology team members to ensure the accurate and timely delivery of total solutions. The Lead BSA will report into a Manager or Sr. Manager. Responsibilities: Lead new multi-channel client installations and integrations. Lead client solution/requirements gathering conversations. Document end-to-end solutions for client development teams. Lead client solution scoping calls and other meetings. Perform solution design, scope, and spec document creation. Work with custom development teams to ensure accurate and on-time delivery of solutions. Create and manage project plans. Validate and test platform setup and configurations. Write test plans for custom solutions , and validate and test custom solutions reports. Provide weekly reports for project status to client and internal teams. Serve as the primary escalation contact for platform configuration issues. Occasional travel to client locations as needed. Manage direct reports , providing leadership and mentoring, soliciting and providing feedback, and completing performance appraisals. Participate in interviewing and hiring BSAs to grow and contribute to the BSA practice. Essential Job Functions: Analyze complex business problems. Provide technical expertise in identifying, evaluating, and developing cost-effective systems, processes, and procedures that meet user requirements. Develop and document system specifications that are aligned to, and based on, business requirements. Configure system settings and options. Plan and execute quality assurance, functional, and end-to-end testing; coordinate and facilitate user acceptance testing (UAT) with the end user. Work with developers, architects, and senior BSAs to design and document the details of automated systems and processes. Provide details to developers regarding what should be included in the software, application, or product to ensure it is included for client roll-out/implementation. May lead cross-functional linked teams to address business or systems issues. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. Provide production support for solutions that are in production. Qualifications: Knowledge & Skills Able to clearly communicate and articulate, both written and verbally, detailed specifications (e.g., project requirements, requested changes, and testing results). Able to create and update specifications/documents and assess completeness of requirements information received. Able to develop and maintain relationships within the organization and/or with external partners and understand the unique needs of each partnership and stakeholder. Able to document information effectively through databases, knowledge warehouses, and other shared spaces. Able to analyze and evaluate data and make appropriate and well-reasoned recommendations and decisions to support the business and project teams. Strong understanding of the Software Development Life Cycle (SDLC) Process. Able to lead effective client meetings, negotiate deliverables, and drive successful outcomes. Knowledge of concepts of system integration and environments/tools used (FRMS, Fusion debugger, Kibana etc.). Ability to execute SQL queries (Data Structures, table (fields and value types), Schemas.). Knowledge of Pre/Post scripting for APIs. Able to make proactive recommendations. Able to properly interpret customer needs and translate into understandable written requirements. Able to develop and document test plans and test cases. Able to understand and support well-reasoned recommendations and decisions to support the business and project teams. Able to work in a dynamic, fast-paced, and often changing environment. Able to serve as a liaison between: developers and users, clients and companies, and management and IT. Excellent drive and initiative, sense of personal accountability. Excellent organization and interpersonal skills. Excellent problem-solving skills to move toward a project's successful completion. Excellent project management skills. Excellent technical aptitude , understanding both business and technical language and ideas. Able to mentor and train less experienced peers. Able to lead a project and solution , in addition to a work-stream within a solution. Able to manage and/or oversee 3 or fewer direct reports. Experience Requires 8+ years of related experience. Excellent written and verbal communications skills. Strong negotiation skills. Strong time management skills. Detail-oriented, able to multi-task and prioritize. Strong active listening skills. Self-starter with a strong initiative. Advanced knowledge of Microsoft Word, Excel and PowerPoint. Intermediate SQL skills and ability to interpret project plans. Excellent technical aptitude. Experience in managing direct reports (added advantage). Experience in Loyalty platforms (added advantage).
