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Lead Assistant Manager-Back Office-Policy Administration

Lead Assistant Manager-Back Office-Policy Administration

EXL

0 - 2 years

7 - 11 Lacs

pune

Posted:-1 days ago| Platform:

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Skills Required

service level compliance information security client interaction management ppm monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Knowledge of the function, process and systems

Ability to use the desktop computer systems

Coaching and feedback ability

Strong written and verbal communication

Strong sense of urgency

Knowledge of the US insurance industry

Strong data comprehension skills - read and carefully interpret business

Graduate

Manage teams and ensure service level targets are met

Motivate team members and control attrition

Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements

Provide coaching and feedback to team members to enable them to improve their performance

Assist new hires such that they are productive on the floor in the shortest possible time frame

Handle escalations.

Provide inputs on process and system to the team members.

Client interaction, where required at the level of Supervisors

Perform services in accordance with the PPM and other written instructions from MSIG regarding compliance with internal policies and procedures, external regulations and information security standards.

Ensure that all Supplier Personnel in their process know their goals and how they are linked to the Supplier s quality policy

Effectively manage queue and balancing of work loads

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