Lead Assistant Manager-Back Office-Customer Service

You will be responsible for managing the process and implementing corrective measures or making incremental improvements when necessary. Additionally, you will provide coaching and feedback to team members to help them enhance their performance. Your role will involve assisting new hires to ensure they become productive on the floor as quickly as possible. Handling escalations and providing inputs on processes and systems to team members will also be part of your duties. Client interaction may be required at the supervisor level. Ensuring compliance with internal policies, procedures, external regulations, and information security standards is crucial. It is important to continue building knowledge and understanding of the client's business. Other duties as needed may also be assigned to you. - Manage the process and implement corrective measures or incremental improvements - Provide coaching and feedback to team members - Assist new hires to enhance their productivity - Handle escalations - Offer inputs on processes and systems to team members - Interact with clients at the supervisor level - Ensure compliance with internal policies, procedures, external regulations, and information security standards - Continuously build knowledge of the client's business No additional details about the company have been provided in the job description.,