Lead Assistant Manager - Back Office - Customer Service

You will be responsible for managing the process and implementing corrective measures or incremental improvements as necessary. You will also provide coaching and feedback to team members to help them enhance their performance. Assisting new hires to quickly become productive on the floor will be a key part of your role. Handling escalations and providing insights on processes and systems to team members will be crucial. Client interaction may also be required at the supervisor level. It will be your responsibility to ensure compliance with internal policies, external regulations, and information security standards. Continuously expanding your knowledge and understanding of the client's business will be essential. **Qualifications Required:** - Proven experience in a similar role - Strong leadership and communication skills - Ability to handle escalations effectively - Familiarity with relevant industry regulations and standards **Additional Details:** If any additional details about the company are mentioned in the job description, kindly provide those details.,