Lead Administrator - L1

Role Purpose

Key Skills:

Experience in Citrix CVAD/DaaS, Azure AVD. XenApp 7.X and Later VersionsNetScaler 11.x & Later versionsMS Enterprise Windows Server 2016/2019 experienceHyper-V/Nutanix virtualization experienceGroup Policies / Active DirectoryImage creation / managementSCVMM (System Centre Virtual Machine Manager)SCCM (System Centre Configuration Manager)SCOM (System Centre Operations Manager)UPM/FSLogix StorageiSCSI / Fibre channel exposureEnterprise data continuity experience Networking & V-LANs & Firewalls, switch, and router experienceDHCP/ DNS & TCP/IP iIPv4 / IPv6SSL / VPN & Hardware

Roles and Responsibilities:

Strong Knowledge on Citrix Administration, Citrix CVAD & Daas concepts. Design Plan and Deploy Citrix Presentation Server installation, upgrade, Server refresh.Migration/Upgrade an Existing Server Farm , Installing the Citrix Component.Configuring Citrix Licensing Servers, Session management.Patching Citrix environment Citrix Printer Server Management.Manage Server Farm and Manage the Data Store and Manage Network Communication.Strong Working knowledge on Windows 2016 & later OS Servers and Active Directory.Excellent troubleshooting skills in an enterprise-wide Citrix CVAD & Citrix DaaS. Handle and manage the PVS environment & Knowledge on PVS Versioning processExperience in Machine Creation Services.Should be able to handle the Citrix UPM and MS RoamingProficiency in Citrix Policies and Printer managementExperience in Citrix ADC (NetScaler Load balancer and gateway)Good knowledge on Windows Active directoryShould have good skills on Citrix sites Installations and configurationsExperience in application publishing and troubleshooting skills to isolate the Citrix issueExperience in Hyper-V / NutanixProficiency in Windows active directoryAdvanced level of troubleshooting of PVS / MCS IssuesManage Load balancing and Failover servicesGood knowledge on session prelaunch and lingeringExpertise Knowledge on storefront and configuring storesExperience in Master image creation and maintenance on cleanup & recovery process.Feature Packs Installing & Knowledge on packaging tools.Understanding of capacity planning, Documentation and Reporting Performance monitoring and fine-tuning environment.Basic Knowledge on SQL Database.

Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  • Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
  • Exercise employee recognition and appreciation