Job Description

Internal: - Run pilots and launches as the DRI and take them to completion as per the defined scope and success criteria - Do the complete onboarding for master data, configurations, user onboarding and GPS integrations - Give product demo to client side stakeholders on production environment after onboarding - Ensure onboarding is done as per the agreed scope of work and system requirements are configured to derive the defined value - Take sign off from client and internal stakeholders on above deliverables & success parameters - Run the UAT after onboarding with the customers and take required sign off - Provide end to end training for all stakeholders as per scope & product modules deployed - Raise internal tickets for product requirements, bugs and tech ops requests - Periodic reporting of KPIs and numbers - Plan internal handover to the CSMs with all the required documentation - Prepare pilot performance reports basis success parameters agreed in coordination with pre-sales External: Key Responsibilities: - Manage the end-to-end launch or implementation of FT solutions for new clients, ensuring a successful transition to FT solutions - Develop and maintain project plans, timelines to ensure projects are completed on time and within scope. - Coordinate with internal teams, including product development, sales, and customer success, to ensure client needs are met. - Serve as the main point of contact for clients throughout the implementation process, providing regular updates and addressing any issues that arise. - Conduct regular status meetings with clients and internal teams to review progress and identify potential risks or roadblocks. - Document UAT plan with client and lead UAT to success - Provide training and support to clients as needed to ensure they are able to effectively use our software solutions. - Understand every product offering and be the internal champion - Monitor metrics and develop actionable insights to improve the efficiency and performance of a new launch. - Monitor and report on key performance indicators (KPIs) to track the success of client implementations and identify areas for improvement. - Stay up-to-date on industry trends and best practices to ensure our software solutions continueto meet the needs of our clients. - Document learnings and best practices regularly