Laptop Service Executive

Job Summary:

NxtGen Computers is seeking a skilled and responsible Laptop Service Executive to handle day-to-day laptop diagnostics, repairs, OS installations, hardware replacements, and customer support. You will play a key role in delivering quality after-sales service and building customer trust.

Key Responsibilities:

• Diagnose and repair hardware and software issues in laptops.
• Perform OS installations, driver updates, and software setups.
• Handle basic to advanced-level repairs (e.g., screen, keyboard, motherboard, RAM, SSD upgrades).
• Maintain records of service jobs, issues reported, and resolutions.
• Coordinate with the front office for service updates and customer calls.
• Maintain tools, equipment, and cleanliness of the service area.
• Assist in inventory management of spare parts and accessories.
• Provide support for warranty and AMC customers.
• Perform quality checks before returning the system to the customer.

Required Skills:

• Good knowledge of laptop components and common issues.
• Ability to troubleshoot hardware and software problems.
• Familiarity with Windows, Linux, and basic networking.
• Soldering/reworking skills (optional but preferred).
• Time management and attention to detail.
• Polite and professional communication with customers.

Educational Qualification:

• ITI/Diploma in Computer Hardware & Networking OR
• B.Tech/B.Sc in Computer Science/IT OR
• Any technical certification in laptop servicing (preferred)

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

• Day shift

Work Location: In person