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L2 Technical Support

L2 Technical Support

Cloudxtreme

3 - 6 years

5 - 6 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

technical troubleshooting excel mcitp networking lync active directory administration mobile device hardware & software video conferencing telephony equipment itil mac os audio/video

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & Responsibilities:

Provide
L2 Technical Support
for end users across multiple technologies.
Handle troubleshooting for Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Support Windows & Mac OS, mobile device hardware/software, networking, video conferencing, telephony equipment, and AV systems.
Administer and troubleshoot Active Directory.
Document issues and resolutions while ensuring SLA adherence.

Preferred Candidate Profile:

35 years of experience in technical support or IT helpdesk roles.
Preferred Certifications:
ITIL, Microsoft MCITP.
Excellent communication and problem-solving skills.
Willingness to work in a fast-paced environment.

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